Implementing Metrics for IT Service Management

ITSM Library, an Implementation Guide

David Smith (Autor)

Buch | Softcover

1 Seiten

2008
Van Haren Publishing BV (Verlag)
978-90-8753-114-0 (ISBN)

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This book "Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management.

This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements.

The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book "Metrics for IT Service Management” also published by Van Haren Publishing.

Erscheint lt. Verlag	1.9.2008
Reihe/Serie	Best Practice Library: IT Management
Verlagsort	Zaltbommel
Sprache	englisch
Themenwelt	Mathematik / Informatik ► Informatik
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
Schlagworte	IT-Management • Servicemanagement
ISBN-10	90-8753-114-1 / 9087531141
ISBN-13	978-90-8753-114-0 / 9789087531140
Zustand	Neuware