ISO/IEC 20000 an Introduction

Jan Van Bon, Leo van Selm (Autoren)

Buch | Softcover

238 Seiten

2008
Van Haren Publishing BV (Verlag)
978-90-8753-081-5 (ISBN)

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CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD

This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Erscheint lt. Verlag	29.2.2008
Reihe/Serie	Best Practice
Verlagsort	Zaltbommel
Sprache	englisch
Themenwelt	Mathematik / Informatik ► Informatik
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
ISBN-10	90-8753-081-1 / 9087530811
ISBN-13	978-90-8753-081-5 / 9789087530815
Zustand	Neuware