Improve Your Career Performance (Collection)

Ken Blanchard, Colleen Barrett, Garry Ridge (Autoren)

Media-Kombination

2013
Pearson
978-0-13-373984-8 (ISBN)

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<>In Leading at a Higher Level, Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line"...and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating "raving fans," and building "Partnerships for Performance" that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders, and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal "leadership point of view" all great leaders possess-and apply it throughout your entire life.

In Helping People Win at Work, WD-40 Company President/CEO Garry Ridge reveals how his company has used Blanchard's techniques to "Partner for Performance" with every employee, and achieve unprecedented levels of employee engagement and commitment. Ridge introduces WD-40's performance review system, explaining its goals, its features, and the cultural changes it required. Next, Ridge shares his "leadership point of view": what he expects of people, what they can expect of him, and where his beliefs about leadership and motivation came from. Finally, in Part IV, Ken Blanchard explains why WD-40's Partnering for Performance program works so well and how it can work for you, too. This book isn't about cheerleading: it's about transforming performance review one step at a time and reaping record-breaking results!

Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the author of several bestselling books, including the blockbuster international bestseller The One Minute Manager® and the giant business bestsellers Leadership and the One Minute Manager, Raving Fans, and Gung Ho! His books have combined sales of more than 18 million copies in more than twenty-five languages. In 2005 Ken was inducted into Amazon’s Hall of Fame as one of the top twenty-five best-selling authors of all time. The College of Business at Grand Canyon University bears his name. Ken is the chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. He is also coauthor of Lead Like Jesus and cofounder of Lead Like Jesus, a nonprofit organization dedicated to inspiring and equipping people to lead like Jesus. Garry Ridge is president and chief executive officer of WD-40 Company, headquartered in San Diego, California. WD-40 Company is the maker of the ever-popular WD-40, as well as other household cleaning products. Garry has been with WD-40 since 1987 in various management positions, including executive vice president and chief operating officer and vice president of international. He has worked directly with WD-40 in 50 countries. A native of Australia, Garry has served as national vice president of the Australian Marketing Institute and the Australian Automotive Aftermarket Association. He received his M.S. degree in executive leadership from the University of San Diego in June 2001. Garry is an adjunct professor at the University of San Diego. He teaches leadership development, talent management, and succession planning in the Master of Science in Executive Leadership program. In March 2003 Garry was awarded Director of the Year for Enhancement of Economic Value by the Corporate Directors forum. In April 2004 he received the Arthur E. Hughes Career Achievement Award from the University of San Diego. In 2006 Garry was awarded the Ernst & Young Master Entrepreneur Award.

Introduction: Leading at a Higher Level by Ken Blanchard     xv

SECTION I: SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION

Chapter 1    Is Your Organization High Performing?     3

Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard

Chapter 2    The Power of Vision     17

Jesse Stoner, Ken Blanchard, and Drea Zigarmi

SECTION II: TREAT YOUR CUSTOMERS RIGHT

Chapter 3    Serving Customers at a Higher Level     33

Ken Blanchard, Kathy Cuff, Vicki Halsey, and Jesse Stoner

SECTION III: TREAT YOUR PEOPLE RIGHT

Chapter 4    Empowerment Is the Key     57

Alan Randolph and Ken Blanchard

Chapter 5    Situational Leadership® II: The Integrating Concept     75

The Founding Associates

Chapter 6    Self Leadership: The Power Behind Empowerment     91

Susan Fowler, Ken Blanchard, and Laurence Hawkins

Chapter 7    Partnering for Performance     105

Fred Finch and Ken Blanchard

Chapter 8    Essential Skills for Partnering for Performance: The One Minute Manager®     129

Ken Blanchard and Fred Finch

Chapter 9    Coaching: A Key Competency for Leadership Development     149

Linda Miller and Madeleine Homan Blanchard

Chapter 10   Situational Team Leadership     165

Don Carew, Eunice Parisi-Carew, Lael Good, and Ken Blanchard

Chapter 11   Organizational Leadership     191

Pat Zigarmi, Judd Hoekstra, Ken Blanchard, and Drea Zigarmi

Chapter 12   Strategies for Leading a Change     215

Pat Zigarmi and Judd Hoekstra

SECTION IV: HAVE THE RIGHT KIND OF LEADERSHIP

Chapter 13   Managing a Successful Culture Transformation     241

Garry Demarest, Chris Edmonds, and Bob Glaser

Chapter 14   Servant Leadership     261

Ken Blanchard, Scott Blanchard, and Drea Zigarmi

Chapter 15   Determining Your Leadership Point of View     289

Ken Blanchard, Margie Blanchard, and Pat Zigarmi

Endnotes     309

Acknowledgments     323

About the Authors     327

Services Available     347

Index     351

Helping People Win At Work

Introduction 1

Chapter 1        Don’t Mark My Paper, Help Me Get an A 17

Chapter 2        Building the Right Culture 43

Chapter 3        My Leadership Point of View 67

Chapter 4        The Simple Truths About Helping People Win at Work 89

    Simple Truth 1: Performing Well: What Makes People Feel Good About Themselves 91

    Simple Truth 2: To Help People Perform Well, an Effective Performance Management System Must Be Established 94

    Simple Truth 3: It All Starts with Performance Planning 97

   Simple Truth 4: The Biggest Impact on Performance Comes from Day-to-Day Coaching 101

    Simple Truth 5: Trust Is Key to Effective Coaching 117

    Simple Truth 6: The Ultimate Coaching Tool: Accentuating the Positive 122

    Simple Truth 7: Redirection Helps Get Performance Back on Track 125

    Simple Truth 8: Deliver Reprimands with Caring Candor 129

    Simple Truth 9: Performance Reviews Should Be About Retaking the Final Exam 133

    Simple Truth 10: Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People 136

    Simple Truth 11: Servant Leadership Is the Only Way to Go 139

    Simple Truth 12: Celebrate Successes 149

Epilogue 155

Appendix A      The WD-40 Company Goal Review Form 159

About the Authors 171

Services Available 175

Index 179

Erscheint lt. Verlag	19.8.2013
Sprache	englisch
Gewicht	1 g
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
ISBN-10	0-13-373984-8 / 0133739848
ISBN-13	978-0-13-373984-8 / 9780133739848
Zustand	Neuware