From Worst to First
John Wiley & Sons Inc (Verlag)
978-0-471-24835-4 (ISBN)
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In this text, Gordon Bethune offers insight into his management and leadership style. Against the odds Bethune successfully turned around Continental Airlines, a company that went through the bankruptcy court twice. Now it is a company that is an industry-leader in on-time performance, baggage handling and the quality of the planes themselves, and has reduced customer complaints. Topics covered include how to improve the quality of what your company does (whether it's a product or a service), how not to cut costs so far that you lose business because you're producing something so cheaply that nobody wants it anymore, how to change a corporate culture and improve employee morale, how to measure what's truly important to your business and other management ideas. Bethune draws on his experiences at Continental, Boeing, and other companies that he has worked for.
GORDON BETHUNE is Chairman and CEO of Continental Airlines. Prior to joining Continental, he was VP/General Manager of Customer Service at The Boeing Company before heading that manufacturer's 737/757 aircraft plant, the Renton division. Before that, he was a senior operations executive at Braniff Airways, Western, and Piedmont Airlines. He is a licensed 757 and 767 pilot and a licensed aircraft mechanic. He also served in the U.S. Navy. In January 1997, BusinessWeek magazine named him one of its top managers of 1996. SCOTT HULER has been a professional journalist for more than 15 years. Formerly a staff writer for the Raleigh News & Observer and the Philadelphia Daily News, he has been published in the New York Times, Washington Post, Los Angeles Times, and other leading North American newspapers and magazines.
HOW WE CLIMBED FROM WORST TO FIRST; Is This Any Way to Run an Airline?; The Last Suppers, or Whose Problem Is It?; Fly to Win, or You Can Make a Pizza So Cheap Nobody Wants to Eat It; Fund the Future, or If There Ain't No Funds, There Ain't Gonna Be No Future; Make Reliability a Reality, or It's Time to Act Like a Real Airline; Working Together, or Which Part of This Watch Don't You Think We Need?; Success Has No Autopilot; A FLIGHT PLAN FOR SUCCESS; How the Sickest Patients Need the Best Doctors, and concerning Tapeworms; Nobody Loses When the Whole Team Wins; Keeping the Lines of Communication Open; Predictability, or the Value of a Zippo; What Gets Measured Gets Managed; Crop Duster's Son; Why You Just Read This Book; Acknowledgments; Index.
| Erscheint lt. Verlag | 27.5.1998 |
|---|---|
| Verlagsort | New York |
| Sprache | englisch |
| Maße | 160 x 235 mm |
| Gewicht | 624 g |
| Einbandart | gebunden |
| Themenwelt | Technik ► Luft- / Raumfahrttechnik |
| Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion | |
| Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen | |
| ISBN-10 | 0-471-24835-5 / 0471248355 |
| ISBN-13 | 978-0-471-24835-4 / 9780471248354 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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