Advances in The Human Side of Service Engineering

Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA

Louis E. Freund, Wojciech Cellary (Herausgeber)

Buch | Softcover

XIII, 240 Seiten

2017 | 1st ed. 2018
Springer International Publishing (Verlag)
978-3-319-60485-5 (ISBN)

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This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17-21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

Erscheinungsdatum	06.07.2017
Reihe/Serie	Advances in Intelligent Systems and Computing
Zusatzinfo	XIII, 240 p. 50 illus.
Verlagsort	Cham
Sprache	englisch
Maße	155 x 235 mm
Gewicht	397 g
Themenwelt	Technik
Schlagworte	AHFE 2017 Proceedings • Artificial Intelligence • Cognitive Engineering • Computational Intelligence • Context-related Service • Electronic Financial Services • Engineering • Engineering Economics • Engineering Economics, Organization, Logistics, Ma • Engineering: general • Finance Innovation Regulation • health information technology • Heuristic Behavior Analysis • hospitality & service industries • Hospitality & service industries • Human Aspect of Service Systems • management of specific areas • Service Communication • Service Design Techniques • Service-dominant Logic • Service Network Configuration • service-oriented modeling • Services • Services for Underserved Populations • Service Systems Modeling • Service Usability • Simulating Customer Experience • user interface design & usability • User interface design & usability • user interfaces and human computer interaction
ISBN-10	3-319-60485-6 / 3319604856
ISBN-13	978-3-319-60485-5 / 9783319604855
Zustand	Neuware