Care Packages for Your Customers (eBook)

An Idea a Week to Enhance Customer Service

Barbara Glanz (Autor)

eBook Download: PDF

2007
198 Seiten
McGraw-Hill Education (Verlag)
978-0-07-150948-0 (ISBN)

Infos

CARE to build a customer-focused company!Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes Self-assessments, brainstorming exercises, checklists, and worksheetsReal-life examples of how companies create enhanced customer experiencesHelpful how-to tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performanceTime-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening

Produkt-Details

• Erscheint lt. Verlag: 31.3.2007
• Sprache: englisch
• Themenwelt: Sozialwissenschaften ► Pädagogik ► Berufspädagogik
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
• ISBN-10: 0-07-150948-8 / 0071509488
• ISBN-13: 978-0-07-150948-0 / 9780071509480