Computer Telephony Integration

Rob Walters (Autor)

Buch | Hardcover

485 Seiten

1998 | Unabridged edition
Artech House Publishers (Verlag)
978-0-89006-969-1 (ISBN)

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This revised edition provides in-depth coverage of all of CTI, including technology, standards, applications, system engineering, industry structure, the market, and future developments. The book features expanded coverage of CTI and a wealth of new information on media processing, automation and messaging. It also encompasses network merging, particularly voice over the Internet protocol, as well as TAPI, TSAPI and JTAPI. Plus, new case studies show where and how computer telephone integration is used. The reader gets a detailed overview, including: the history of CTI and its rapid evolution during the 1990s; the underlying technologies of the CTI world; the ways telephony and computing can be linked; the abundance of integration applications; and all aspects of convergence - at the desktop, server and network levels.

Rob Walters is a well-known international expert in the voice and CTI arena who specializes in bringing together the worlds of computing, telephony, and multimedia. He is the Managing Director of Satin Information Services in Oxford, United Kingdom, and editor of the CTI Informer, an industry-related newsletter. He holds an MSc in telecommunications from Essex University. Mr. Walters is the author of five books, including Computer Mediated Communications: Multimedia Applications published by Artech House.

Integrating the Two Worlds -- Renting a Car. Collecting a Debt. What Is Computer Telephone Integration? The History of CTI. The Computer and Telephony Environment -- It's All Bits Anyway. The Telephony Environment. The Computing Environment. Trends in Telephony and Computing. Integration Technology -- Don't Mention Technology. Introducing Small CTI Technology. Integration Architecture. Proprietary CTI Protocols. Protocol Converters. The Role of Voice and Image Processing Systems -- What Are Voice Processing Systems? Voice Processing Technology. Fax and Image. Interworking. The Role of Voice and Image Processing Systems in CTI. Multimedia. Application Elements and Application Creation -- Generic Functions of CTI. Application Generation. How Do You Create CTI Applications? Applications and Case Studies -- Finding the Application. Application Integration Potential. Application Categories. General Applications. General Implementations. Case Studies. The Market -- How Many Fish in the Sea? Market Definition. Market Drivers. Market Inhibitors. CTI Benefit Analysis. CTI Market Quantification. Computer Telephone Integration System Engineering -- What Is System Engineering? Implementation. Performance Constraints. Management. The Regulatory Environment. Standards. A Computer-Integrated Future -- Review of CTI. The User's Eye View of CTI. The Basics of CTI. The Future of CTI.

Erscheint lt. Verlag	31.12.1998
Verlagsort	Norwood
Sprache	englisch
Themenwelt	Mathematik / Informatik ► Informatik ► Theorie / Studium
Themenwelt	Technik ► Nachrichtentechnik
ISBN-10	0-89006-969-7 / 0890069697
ISBN-13	978-0-89006-969-1 / 9780890069691
Zustand	Neuware