Computer Telephone Integration
Seiten
1993
Artech House Publishers (Verlag)
978-0-89006-660-7 (ISBN)
Artech House Publishers (Verlag)
978-0-89006-660-7 (ISBN)
- Titel erscheint in neuer Auflage
- Artikel merken
Zu diesem Artikel existiert eine Nachauflage
Covers computer telephone integration - one of the hottest topics of the 1990s in the information technology world. The book explains how to design, implement and manage a CTI to maximize benefits to the reader's company.
This book describes the high-performance combination of computer and telephone systems and explains how CTI works. Real-life examples show how computer-supported telephony applied to call centres has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to organizations, such as increased quality of customer service and resulting customer satisfaction, cost savings and increased revenue, an enhanced corporate image, and employee job satisfaction through convenience and system efficiency. This text sets out to facilitate understanding of the bridge between telecommunications and computers by providing background in both fields. It also covers the practical issues associated with CTI system planning, design and operation, application programme creation, software expense, availability, access, training, and maintenance.
This book describes the high-performance combination of computer and telephone systems and explains how CTI works. Real-life examples show how computer-supported telephony applied to call centres has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to organizations, such as increased quality of customer service and resulting customer satisfaction, cost savings and increased revenue, an enhanced corporate image, and employee job satisfaction through convenience and system efficiency. This text sets out to facilitate understanding of the bridge between telecommunications and computers by providing background in both fields. It also covers the practical issues associated with CTI system planning, design and operation, application programme creation, software expense, availability, access, training, and maintenance.
Integrating the two worlds; the computer and telephony environment; the technology; the role of voice and image processing systems; application creation; applications; the market; computer telephone integration system engineering; a computer integrated future; examples of third-party CTI protocols.
| Reihe/Serie | Telecommunications Library |
|---|---|
| Zusatzinfo | 63ill. |
| Verlagsort | Norwood |
| Sprache | englisch |
| Maße | 152 x 229 mm |
| Themenwelt | Mathematik / Informatik ► Informatik ► Theorie / Studium |
| Technik ► Nachrichtentechnik | |
| Wirtschaft ► Betriebswirtschaft / Management ► Wirtschaftsinformatik | |
| ISBN-10 | 0-89006-660-4 / 0890066604 |
| ISBN-13 | 978-0-89006-660-7 / 9780890066607 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
| Haben Sie eine Frage zum Produkt? |
Mehr entdecken
aus dem Bereich
aus dem Bereich
was jeder über Informatik wissen sollte
Buch | Softcover (2024)
Springer Vieweg (Verlag)
CHF 53,15
Grundlagen – Anwendungen – Perspektiven
Buch | Softcover (2022)
Springer Vieweg (Verlag)
CHF 53,15
Teil 2 der gestreckten Abschlussprüfung Fachinformatiker/-in …
Buch | Softcover (2025)
Europa-Lehrmittel (Verlag)
CHF 37,90
