Driving Networked Service Productivity (eBook)

Christofer F. Daiberl (Autor)

eBook Download: PDF

2020
264 Seiten
Springer Fachmedien Wiesbaden (Verlag)
978-3-658-29580-6 (ISBN)

Infos

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.  

Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems - Innovation & Value Creation.  

Produkt-Details

• Erscheint lt. Verlag: 2.3.2020
• Reihe/Serie: Markt- und Unternehmensentwicklung Markets and Organisations
• Reihe/Serie: Markt- und Unternehmensentwicklung Markets and Organisations
• Zusatzinfo: XXI, 264 p. 42 illus.
• Sprache: englisch
• Themenwelt: Mathematik / Informatik ► Informatik
• Schlagworte: design principles • Design Science Research • Driving Networked Service Productivity • FMEA • information systems • Modeling networked service delivery • Networked service productivity • Networked service productivity improvement technique • Service delivery network • Service Design • Service Engineering • Service Productivity • Service productivity improvement approaches • Work system theory
• ISBN-10: 3-658-29580-5 / 3658295805
• ISBN-13: 978-3-658-29580-6 / 9783658295806