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IT Outsourcing Governance

Client Types and Their Management Strategies

Stefanie Leimeister (Autor)

Buch | Softcover

XXVI, 368 Seiten

2010
Betriebswirtschaftlicher Verlag Gabler
978-3-8349-2275-5 (ISBN)

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Information systems (IS) outsourcing is a key driver as well as an outcome of the professio- lization, industrialization, and service orientation in the IT services industry. It has become an established business practice and a popular research issue. Along with this popularity, o- sourcing has changed tremendously over the past decades and so have its scope, complexity, and the variety of outsourcing options. Surprisingly, still many outsourcing arrangements are not successful. Divergent expectations of both parties towards the venture along with an - sufficient governance can cause the outsourcing relationship to turn sour. Current research shows that a one-size-fits-all governance approach for outsourcing projects is not appropriate and a differentiation of outsourcing clients is necessary. Encouraged by the current challenges of the outsourcing market, this work presents a dif- rentiated approach to investigate various types of IS outsourcing relationships and their c- racteristics depending on the underlying expectations of the outsourcing clients. Grounded on the current body of knowledge of the outsourcing research literature and a variety of current theories in the fields of information systems, business administration, and social theories, it develops a framework for classifying outsourcing projects and clients. This framework builds the foundation to empirically examine different outsourcing projects, their constitutive e- ments, and management approaches among German IT executives and CIOs. Based on these insights, the work proposes appropriate governance mechanisms for the management of each outsourcing client type.

Dr. Stefanie Leimeister completed her doctoral thesis under the supervision of Prof. Dr. Helmut Krcmar at the Chair of Information Systems at Technische Universität München (TUM) and currently works as a research division manager at fortiss – the TUM research institute for software intensive systems.

Epistemological Foundation and Research Methodology.- Theoretical Background on Outsourcing.- Theoretical and Methodological Foundations for Classifying Data.- Empirical Evidence of Outsourcing Relationship Types.- Governance of IS Outsourcing Relationship Types.- Conclusion and Outlook on Future Research.

" [Das Buch] sollte zur Pflichtlektüre für alle werden, die Outsourcing entscheiden, planen, durchführen und betreiben." www.php-nuke.de, 18.11.2011

Erscheint lt. Verlag	1.10.2010
Reihe/Serie	Informationsmanagement und Computer Aided Team
Zusatzinfo	XXVI, 368 p. 64 illus.
Verlagsort	Wiesbaden
Sprache	englisch
Maße	148 x 210 mm
Gewicht	515 g
Themenwelt	Mathematik / Informatik ► Informatik
	Mathematik / Informatik ► Mathematik ► Finanz- / Wirtschaftsmathematik
	Wirtschaft ► Allgemeines / Lexika
	Wirtschaft ► Betriebswirtschaft / Management
Schlagworte	Betriebswirtschaft • Governance • Informationssystem • Informationssysteme • Informationstechnologie • Information Technology (IT) • Outsourcing • Steuerungsmodell • Wirtschaftsinformatik
ISBN-10	3-8349-2275-7 / 3834922757
ISBN-13	978-3-8349-2275-5 / 9783834922755
Zustand	Neuware