Better Than I Found It (eBook)

Stories of Patient Experience and Healthcare Leadership

Katherine Kalthoff (Autor)

eBook Download: EPUB

2022 | 1. Auflage
292 Seiten
Bookbaby (Verlag)
978-1-6678-7660-3 (ISBN)

Infos

Having worked in healthcare her entire career, Katherine Kalthoff has a few stories about patient experience. From overhauling culture to picking apart the tactics; from service recovery gone wrong to managing the difficult staff member, Kalthoff ties it all together with humor and humanity. A must-read for clinical staff and ancillary staff, customer service professionals and healthcare leaders, Better Than I Found It will challenge you to see patient experience in a whole new way.

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Katherine Kalthoff is a healthcare leader determined to change the perception of patient experience from that of pillow fluffing and valet parking to one of genuine connection, quality and safety. Based on her 25+ years in the field, Better Than I Found It is a collection of true stories about healthcare leadership and patient experience. With humor and humanity, Kate reminds us that good patient experience means good staff experience. If you've ever worked in healthcare, led a team, been a patient in a hospital or loved someone who was, Better Than I Found It is a must-read.

Produkt-Details

• Erscheint lt. Verlag: 15.11.2022
• Sprache: englisch
• Themenwelt: Literatur ► Biografien / Erfahrungsberichte
• ISBN-10: 1-6678-7660-0 / 1667876600
• ISBN-13: 978-1-6678-7660-3 / 9781667876603