The EQ Interview
Amacom (Verlag)
9780814409411 (ISBN)
Author Adele Lynn gives business leaders the skills and understanding they need to assess candidates’ emotional intelligence and ensure they’re the right fit for the job.
Smart hiring managers know that emotional Intelligence (EQ) is a key indicator of success. What they don’t know is how best to spot it.
The EQ Interview explains the five key areas of emotional intelligence and how these competencies enhance job performance, and then then arming interviewers with more than 250 behavior-based questions specially formulated to help determine how applicants have exhibited and leveraged their EQ skills in the past.
In this helpful guide, hiring managers and business professionals will learn:
How to spot the right candidates for the job from the start,
how they can analyze and interpret answers to predict future success,
and how to spot “EQ frauds” to avoid costly hiring mistakes.
Filled with insightful examples and useful bonus resources providing more in-depth information on emotional intelligence competencies, The EQ Interview shows how go beyond evaluating job qualifications to consider the fundamental value of emotional intelligence.
Adele B. Lynn (Belle Vernon, PA) is the founder and owner of The Adele Lynn Leadership Group, an international consulting and training firm whose clients include many Fortune 500 companies. Her business focuses on helping organizations strengthen productivity and quality through improvements in emotional intelligence and workplace trust. Her previous books include Quick Emotional Intelligence Activities for Busy Managers (978-0-8144-0895-7), The Emotional Intelligence Activity Book (978-0-8144-7123-4) and The EQ Difference (978-0-8144-0844-5).
CONTENTS
1Introduction1
2The Five Areas of Emotional Intelligence and the EQ Job Competencies7
3Self-Awareness15
Competency 1: Impact on Others16
Competency 2: Emotional and Inner Awareness20
Competency 3: Accurate Assessment of Skills and Abilities26
4Self-Control or Self-Management33
Competency 1: Emotional Expression35
Competency 2: Courage or Assertiveness39
Competency 3: Resilience42
Competency 4: Planning the Tone of Conversations47
5Empathy53
Competency 1: Respectful Listening54
Competency 2: Feeling the Impact on Others56
Competency 3: Service Orientation58
6Social Expertness65
Competency 1: Building Relationships68
Competency 2: Collaboration71
Competency 3: Conflict Resolution74
Competency 4: Organizational Savvy78
7Personal Influence: Influencing Self85
Competency 1: Self-Confidence86
Competency 2: Initiative and Accountability91
Competency 3: Goal Orientation94
Competency 4: Optimism98
Competency 5: Flexibility and Adaptability101
8Personal Influence: Influencing Others111
Competency 1: Leading Others112
Competency 2: Creating a Positive Work Climate116
Competency 3: Getting Results Through Others121
9Mastery of Purpose and Vision129
Competency 1: Understanding One’s Purpose and Values130
Competency 2: Taking Actions Toward One’s Purpose133
Competency 3: Authenticity135
10 The EQ Fraud and Other Warning Signs141
All One-Sided: Too Good to Be True142
Other Behavior Trends146
A Word About Instinct151
11A Final Word153
Appendix 1. Emotional Intelligence Table of Competencies157
Appendix 2. Questions by Area and Competencies161
Index181
About the Author185
| Erscheint lt. Verlag | 13.4.2018 |
|---|---|
| Sprache | englisch |
| Maße | 151 x 229 mm |
| Gewicht | 213 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen |
| ISBN-13 | 9780814409411 / 9780814409411 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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