Trust and Power in Consumer Credit Relationships

Rethinking Creditworthiness in the Data‑Driven Age

Damon Gibbons (Autor)

Buch | Hardcover

VIII, 176 Seiten

2026
Springer International Publishing (Verlag)
978-3-032-13956-6 (ISBN)

Noch nicht erschienen - erscheint am 14.02.2026
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This book examines the structural asymmetries embedded in contemporary consumer credit systems. Trust essential to economic exchange is increasingly withheld from borrowers while demanded of them. Lenders operate with minimal visibility or accountability; borrowers must navigate opaque infrastructures, absorb unilateral judgments, and bear the consequences of exclusion. Over the past two decades, credit markets have expanded through algorithmic risk assessment and automated decision-making. Yet the cost of evaluating creditworthiness and the entrenchment of risk-based pricing has deepened exclusion for those experiencing financial difficulty. Surveillance-based scoring systems discipline borrower behaviour, obscure hardship, and produce reputational harm that reverberates across households and public institutions. At the centre of the book is the Trust Intelligent framework: a seven-domain model for diagnosing and redesigning trust power configurations in credit relationships. It operationalises trust to reduce systemic risk, improve decision accuracy, and restore borrower agency. Grounded in empirical evidence, the framework supports practical reforms integrating contextual data into credit files, rendering lender conduct visible, and establishing multistakeholder oversight of algorithmic systems. Rather than accepting the trajectory of deeper data extraction and one-sided surveillance, the book proposes a reciprocal model of information exchange one that improves outcomes and embeds mutual accountability. It offers a blueprint for reform that is both conceptually rigorous and institutionally actionable. This is a book for those who design, regulate, and critique credit systems: lenders, credit reference agencies, financial regulators, consumer advocates, and scholars of trust, governance, and institutional design. Drawing on economics, sociology, political science, and organisational studies, it presents a multidisciplinary account of how trust can be rebuilt within and beyond consumer credit.

Damon Gibbons is the founder and the chief executive of the Centre for Responsible Credit, a UK charity on a mission to change credit for good and improve support for people in debt. He is the author of Britain s Personal Debt Crisis: how we got here and what to do about it , published in 2014. Damon has more than thirty years of experience providing, designing and commissioning services to meet the needs of disadvantaged groups and communities. He has also been involved in consumer campaigns at the national and international levels on issues of credit, debt and financial exclusion for two decades. These included successful campaigns to cap the cost of payday loans in the UK in 2015 and for rent-to-own lenders in 2019.

Preface.- Chapter 1: Introduction.- Chapter 2: Trust and power in the credit relationship.- Chapter 3: Reputation, risk, profit and indebtedness.- Chapter 4: Modern challenges and the need for trust intelligence .- Chapter 5: Conclusions and recommendations.

Erscheint lt. Verlag	11.5.2026
Zusatzinfo	VIII, 176 p.
Verlagsort	Cham
Sprache	englisch
Maße	155 x 235 mm
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Allgemeines / Lexika
	Wirtschaft ► Betriebswirtschaft / Management ► Finanzierung
	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
Schlagworte	Consumer credit • Credit Scoring • creditworthiness • economics of trust • irresponsible lending practices • over-indebtedness • predatory lending • risk assessment • risk-based pricing • Transaction Costs
ISBN-10	3-032-13956-2 / 3032139562
ISBN-13	978-3-032-13956-6 / 9783032139566
Zustand	Neuware