think/WOW
Exceptional Customer Experience
Seiten
2026
Clovercroft Publishing (Verlag)
978-1-968127-11-4 (ISBN)
Clovercroft Publishing (Verlag)
978-1-968127-11-4 (ISBN)
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In today's hyper-competitive marketplace, average service is invisible-and bad service goes viral. The onlypath to lasting customer loyalty and explosive growth is delivering moments of WOW at every touchpoint.
In think WOW: Exceptional Customer Experience, bestselling author and culture architect Daren Martin,PhD shows leaders, managers, and frontline employees how to transform ordinary transactions intounforgettable experiences. With punchy insights, powerful stories, and a visually dynamic format,think WOW gives you the tools to:
Win repeat business by turning first-time buyers into lifelong fans
Create consistency that customers trust-and competitors can't match
Empower employees to deliver WOW moments daily
Spark loyalty and referrals through small actions with massive impact
Build a culture where customer obsession drives performance and profits
Drawing inspiration from world-class brands like Disney, Ritz-Carlton, and Singapore Airlines-alongsidepowerful lessons from startups and small businesses-this book provides a practical blueprint for creatingexceptional customer experiences in any industry.
Whether you're a CEO looking to outpace disruption, a business owner seeking growth, or a frontline workerready to make a bigger impact, think WOW is your guide to delivering service so remarkable that customerscan't stop talking about it.
If you're ready to transform your customer experience from ordinary to extraordinary-this is the book thatshows you how!
In think WOW: Exceptional Customer Experience, bestselling author and culture architect Daren Martin,PhD shows leaders, managers, and frontline employees how to transform ordinary transactions intounforgettable experiences. With punchy insights, powerful stories, and a visually dynamic format,think WOW gives you the tools to:
Win repeat business by turning first-time buyers into lifelong fans
Create consistency that customers trust-and competitors can't match
Empower employees to deliver WOW moments daily
Spark loyalty and referrals through small actions with massive impact
Build a culture where customer obsession drives performance and profits
Drawing inspiration from world-class brands like Disney, Ritz-Carlton, and Singapore Airlines-alongsidepowerful lessons from startups and small businesses-this book provides a practical blueprint for creatingexceptional customer experiences in any industry.
Whether you're a CEO looking to outpace disruption, a business owner seeking growth, or a frontline workerready to make a bigger impact, think WOW is your guide to delivering service so remarkable that customerscan't stop talking about it.
If you're ready to transform your customer experience from ordinary to extraordinary-this is the book thatshows you how!
| Erscheinungsdatum | 28.10.2025 |
|---|---|
| Zusatzinfo | Illustrations |
| Sprache | englisch |
| Maße | 152 x 152 mm |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb |
| Wirtschaft ► Volkswirtschaftslehre ► Mikroökonomie | |
| ISBN-10 | 1-968127-11-9 / 1968127119 |
| ISBN-13 | 978-1-968127-11-4 / 9781968127114 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
| Haben Sie eine Frage zum Produkt? |
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