Perception of Quality (eBook)

Establishing a Competitive Advantage Through Quality, Value, and Perception

George N. Kenyon (Autor)

eBook Download: PDF

2025 | 2., Second Edition 2026
605 Seiten
Springer London (Verlag)
978-1-4471-7606-0 (ISBN)

Infos

Exploring the concept of quality management from a new point of view, this book, now in an expanded second edition, presents a holistic model of how consumers judge the quality of products. It links consumer perceptions of quality to the design and delivery of the final product, and presents models and methods for improving the quality of these products and services. It offers readers an improved understanding of how and why the design process must consider how the consumer will perceive a product or service. In order to facilitate the presentation and understanding of these concepts, illustrations and case examples are also provided throughout the book.This updated and enlarged volume provides an invaluable resource for managers, designers, manufacturers, professional practitioners and academics interested in quality management. The book also offers a useful supplementary text for marketing and quality management courses.

Produkt-Details

• Erscheint lt. Verlag: 30.9.2025
• Zusatzinfo: XXV, 605 p. 4 illus., 2 illus. in color.
• Sprache: englisch
• Themenwelt: Technik ► Maschinenbau
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion
• Schlagworte: Customer Driven Design of Products and Services • Customer Perceptions • Dimensions of Quality • Logistics and Distribution • Product design • production management • Quality Control, Reliability, Safety and Risk • Quality management • Service Systems Design • Supply Chain Management • The Perception of Quality
• ISBN-10: 1-4471-7606-5 / 1447176065
• ISBN-13: 978-1-4471-7606-0 / 9781447176060