After-Sales Excellence
Driving Improvement, Customer Satisfaction, and Growth
Seiten
2025
Business Expert Press (Verlag)
978-1-63742-888-7 (ISBN)
Business Expert Press (Verlag)
978-1-63742-888-7 (ISBN)
Elevate after-sales performance with strategies rooted in decades of industry experience. Overcome common challenges and enhance customer satisfaction using practical frameworks and real-life insights, fueling growth in the fast-paced aftermarket where OEMs, stockists, distributors and more compete.
Fix what’s broken. Elevate what works. Lead with service excellence.
After-Sales Excellence: Driving Improvement, Customer Satisfaction, and Growth is the essential guide for anyone seeking to improve performance, strengthen relationships, and unlock growth - whether in the aftermarket or beyond.
With over 45 years of global experience as an employee, senior leader, and consultant, Nigel Woodall delivers a practical, no-nonsense roadmap for business improvement. Rooted in the often-overlooked after-sales sector - spanning manufacturers, distributors, maintainers, and more - the book reveals the proven strategies top performers rely on to attract, retain, and grow high-value customers.
But this isn’t just a book for aftermarket professionals. Its lessons apply across industries, because customers aren’t only buyers - they’re investors, suppliers, employees, and owners. And service isn’t just what happens at the front line - it’s shaped by leadership, systems, and internal culture.
Clear, accessible, and packed with case studies, strategies, and actionable insights you can apply immediately, After-Sales Excellence is like having a consultant on call - helping entrepreneurs, leaders, and professionals transform performance, boost customer satisfaction, and stay ahead in today’s competitive, service-driven landscape."
Fix what’s broken. Elevate what works. Lead with service excellence.
After-Sales Excellence: Driving Improvement, Customer Satisfaction, and Growth is the essential guide for anyone seeking to improve performance, strengthen relationships, and unlock growth - whether in the aftermarket or beyond.
With over 45 years of global experience as an employee, senior leader, and consultant, Nigel Woodall delivers a practical, no-nonsense roadmap for business improvement. Rooted in the often-overlooked after-sales sector - spanning manufacturers, distributors, maintainers, and more - the book reveals the proven strategies top performers rely on to attract, retain, and grow high-value customers.
But this isn’t just a book for aftermarket professionals. Its lessons apply across industries, because customers aren’t only buyers - they’re investors, suppliers, employees, and owners. And service isn’t just what happens at the front line - it’s shaped by leadership, systems, and internal culture.
Clear, accessible, and packed with case studies, strategies, and actionable insights you can apply immediately, After-Sales Excellence is like having a consultant on call - helping entrepreneurs, leaders, and professionals transform performance, boost customer satisfaction, and stay ahead in today’s competitive, service-driven landscape."
Nigel Woodall has extensive after-sales experience, having worked for SMEs and multinational corporations, including airlines, OEMs, and independent maintenance and spares distribution providers. He has held senior management positions in all customer-facing elements of after-sales and now runs his own successful, after-sales business management consultancy. Nigel resides in the south of England.
| Erscheinungsdatum | 18.09.2025 |
|---|---|
| Verlagsort | Sterling Forest |
| Sprache | englisch |
| Maße | 152 x 229 mm |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion |
| Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb | |
| Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management | |
| ISBN-10 | 1-63742-888-X / 163742888X |
| ISBN-13 | 978-1-63742-888-7 / 9781637428887 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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