The 8 Laws of Employee Experience
John Wiley & Sons Inc (Verlag)
978-1-394-27399-7 (ISBN)
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In chasing talent, organizations have turned employee experience into an entitlement culture – lavishing perks without accountability, lowering standards in the name of empathy, and confusing short-term fixes with long-term solutions. The result? Performance suffers, leaders are scared to lead, and culture drifts.
The 8 Laws of Employee Experience is a reset, a new framework to build a future-ready organization in an AI driven world. Best-selling author and professionally trained futurist Jacob Morgan shows that employee experience must return to its core: a value exchange where employees contribute, grow, and lead, and where organizations enable them to thrive. Based on over 100 CHRO interviews at companies like Verizon, Delta, Hilton, IBM,and LVMH, Morgan lays out eight unshakeable laws that form the new operating system for the future of work.
This book isn’t just about where we are today – it’s about where employee experience is going over the next decade, and how leaders can design the future instead of being dragged into it.
After reading this book you’ll learn how to:
Separate signal from noise in an era of trend-chasing with the STEEPLE methodology
Discover the eight laws required to build a future-ready organization and how to implement them
Use futurist frameworks like the Cone of Possibilities to map out multiple employee experience scenarios
Conduct a future-ready audit to see where your company stands today and where it must go next
Explore the five potential futures of employee experience and how to steer your organization towards the right one
Challenge the myth that employee experience is about making people happy
Combining insights from CHROs who are collectively leading millions of people around the world with a futurist framework, The 8 Laws of Employee Experience: How to Build a Future-Ready Organization offers a blueprint to design organizations that don’t just adapt to the future but build it. You’ll see what works, what fails, and what the future demands.
JACOB MORGAN is one of the world’s leading authorities on the future of work, employee experience and leadership. He’s a bestselling author, professionally trained futurist and sought-after keynote speaker. He has worked with organizations including Microsoft, Disney, PwC, PepsiCo, MasterCard, IBM, and many others. He hosts a popular podcast called Future-Ready Leadership and runs an exclusive CHRO group called Future of Work Leaders.
Introduction xi
Chapter 1 The STEEPLE Framework for Employee Experience Trends 1
Chapter 2 Trends Are Not Truths 13
Chapter 3 Law #1: Decode the Human Signal 21
Chapter 4 Law #2: Act with Empathetic Excellence 35
Chapter 5 Law #3: Grow or Go 57
Chapter 6 Law #4: Design for Flexibility 81
Chapter 7 Law #5: Make People the First Principle 97
Chapter 8 Law #6: Lead Like the Experience Starts with You 117
Chapter 9 Law #7: Use Technology to Amplify Humanity 135
Chapter 10 Law #8: Run Culture Like an Operating System 159
Chapter 11 The Future-Ready EX Diagnostic Tool 181
Chapter 12 The Cone of Possibilities 189
Chapter 13 The Future- Ready Audit: Turning Possibilities into Action 205
Notes 211
Acknowledgments 217
About the Author 219
Index 221
| Erscheint lt. Verlag | 24.3.2026 |
|---|---|
| Verlagsort | New York |
| Sprache | englisch |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen |
| Wirtschaft ► Volkswirtschaftslehre | |
| ISBN-10 | 1-394-27399-1 / 1394273991 |
| ISBN-13 | 978-1-394-27399-7 / 9781394273997 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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