Knowledge-Driven Service and Support (eBook)

An Implementation Guide

Dale Ott (Autor)

eBook Download: EPUB

2025 | 1. Auflage
192 Seiten
Bookbaby (Verlag)
979-8-3178-0444-2 (ISBN)

Infos

'Knowledge-Driven Service and Support' is a guide for business professionals who provide services or support and want to deliver the 'perfect service' to their customers. By providing visibility and intelligence on problems your customers may have, you can hone your support skills and provide better quality control for the company. From there, management can make informed decisions that continually improve their services so customers can easily navigate any problems and receive perfect service.

Dale Ott started his career in technology at IBM in 1979 before he began his work with several start-ups and occasionally larger organizations. His role would usually include assisting in setting up operations in Asia, along with quality control and project management. Dale holds an MBA from Pepperdine University and a certificate in strategy from Claremont Graduate University, which he used to become the president of Vitil Solutions in 2000. Over the years, he has developed hundreds of service and support programs that help research, process, and understand methodologies and their associated outcome metrics for county and city governments.

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When providing a service, it's easy to have problems go undetected, especially when you are only focused on one aspect. This can lead to a negative experience for customers, leaving them unhappy with both your service and support. With "e;Knowledge-Driven Service and Support,"e; learn how to provide the best experience to your customer by honing your skills as a business professional. The goal is to perfect your skills in both support and service so problems can be detected and solved before they fester. If an issue goes unsolved, the consequences can bring about unplanned costs, customer dissatisfaction, reduced revenue, and the potential loss of clientele. Outside of service, provide visibility and intelligence on problems your customers may have, which will hone your support skills and provide better quality control for the company. From there, management can make informed decisions that continually improve their services so customers can easily navigate any problems and receive perfect service.

Produkt-Details

• Erscheint lt. Verlag: 17.6.2025
• Sprache: englisch
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
• ISBN-13: 979-8-3178-0444-2 / 9798317804442