Delivering the Wow
Culture as Catalyst for Lasting Success
Seiten
2025
Greenleaf Book Group Llc (Verlag)
978-1-63908-159-2 (ISBN)
Greenleaf Book Group Llc (Verlag)
978-1-63908-159-2 (ISBN)
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While many leaders think separately about their customer experience and their work culture, Derek Fain united both with this simple three-letter word. In Delivering the Wow, he shares inspiring lessons learned while leading a bold and innovative company that continuously pushes its limits
A CEO’s account of how “wow” became a strategy—and transformed an industry
“Wow!” was the word on everyone’s lips as the first guests walked the decks of Icon of the Seas, the world’s largest and most spectacular cruise ship.
Delivering such wows is the strategy that guided Royal Caribbean Group, the pioneering travel company, to enduring success over 33 years under the leadership of chairman and former CEO Richard Fain. Named one of Barron’s “World’s Best CEOs” multiple times, Fain knows that wow moments don’t just happen—they’re designed. Such moments mobilize a workforce, win customers, and fuel transformative growth.
While many leaders think separately about their customer experience and their work culture, Fain united both with this simple three-letter word. In Delivering the Wow, he shares inspiring lessons learned while leading a bold and innovative company that continuously pushes its limits. He does so through remarkable stories that bring lessons to life. From building the biggest multi-billion-dollar ships, like Icon of the Seas, to pushing the boundaries of what is possible atop the waves (ice skating, anyone?), Fain recounts invaluable leadership principles including:
• Alignment: how true shared vision differs from acceptance or compromise
• Intentionality: the value of staying focused on your north star goal
• Continuous improvement: a mindset that aspires to constantly improve what you do and how you do it
• Crisis response: how culture helps navigate black swan events
Whether you’re a leader seeking practical insights or a cruise lover curious about what happens below decks, you’ll learn vital lessons from stories you’ll never forget.
A CEO’s account of how “wow” became a strategy—and transformed an industry
“Wow!” was the word on everyone’s lips as the first guests walked the decks of Icon of the Seas, the world’s largest and most spectacular cruise ship.
Delivering such wows is the strategy that guided Royal Caribbean Group, the pioneering travel company, to enduring success over 33 years under the leadership of chairman and former CEO Richard Fain. Named one of Barron’s “World’s Best CEOs” multiple times, Fain knows that wow moments don’t just happen—they’re designed. Such moments mobilize a workforce, win customers, and fuel transformative growth.
While many leaders think separately about their customer experience and their work culture, Fain united both with this simple three-letter word. In Delivering the Wow, he shares inspiring lessons learned while leading a bold and innovative company that continuously pushes its limits. He does so through remarkable stories that bring lessons to life. From building the biggest multi-billion-dollar ships, like Icon of the Seas, to pushing the boundaries of what is possible atop the waves (ice skating, anyone?), Fain recounts invaluable leadership principles including:
• Alignment: how true shared vision differs from acceptance or compromise
• Intentionality: the value of staying focused on your north star goal
• Continuous improvement: a mindset that aspires to constantly improve what you do and how you do it
• Crisis response: how culture helps navigate black swan events
Whether you’re a leader seeking practical insights or a cruise lover curious about what happens below decks, you’ll learn vital lessons from stories you’ll never forget.
Richard Fain is chairman at Royal Caribbean. Fain became chairman and CEO in 1988 and has guided the company's growth to its current place on the S&P 500, transforming it into a global powerhouse. He was named one of the world's 30 best CEOs by Barron's for three years running and received the Ultimate CEO Award from the South Florida Business Journal. Fain was awarded the rank of Officier in the Legion d'Honneur by the President of France and was named aCommander, First Class, of the Order of the Lion of Finland.
| Erscheinungsdatum | 16.10.2025 |
|---|---|
| Verlagsort | Austin |
| Sprache | englisch |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management |
| ISBN-10 | 1-63908-159-3 / 1639081593 |
| ISBN-13 | 978-1-63908-159-2 / 9781639081592 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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