Making Knowledge Visible

Communicating Knowledge Through Information Products

Elizabeth Orna (Autor)

Buch | Hardcover

216 Seiten

2005
Gower Publishing Ltd (Verlag)
978-0-566-08562-8 (ISBN)

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This ground-breaking book opens up new territory for knowledge and information management. The only way we can make what we know visible to other people is by putting it into Information Products - the products, in any medium, where users meet the information they need, and gain access to the knowledge of others. Without them, little business would get done inside organizations or between them and the outside world. They are essential for the flow, exchange, application, and preservation of information and knowledge. This is the first book to make the case for the proper recognition of information products by organizations. It shows how they should support business objectives and processes and be incorporated into information strategy and information architecture; illustrates the value they can both add and subtract; identifies the full range of stakeholders in them; and argues that a triple alliance of information management, information systems/IT, and information design is critical for successful information products. Stories from real life illustrate every step of the argument. The final part of the book demonstrates how an actual organization used information auditing as a tool to develop a strategic information product for an important user community.

Elizabeth Orna is the author of Practical Information Policies (Ed2,1999) and Information Strategy in Practice (2004), and co-author with Charles Pettitt of Information Management in Museums (1998), all published by Gower. Described by a reviewer as 'too good to be a guru', she is a an information consultant and writer well known for her extraordinary insight and lucidity. She lectures internationally on information management and information presentation.

Contents: Foreword. Part 1 Basic Ideas: Before we begin; No business without information products. Part 2 Information Products in the Organisational Context: Introduction - The context of information products; The business of the organisation; The value that IPs add (and subtract); The stakeholders and their interests. Part 3 In Support of IPs; Introduction; Knowledge and information management in support of IPs; Infrastructure for IPs: information systems, technology tools; Information design, reconciler of conflicting constraints. Part 4 Action for IP Value - a Practical Process: Introduction; An information auditing approach; Making a start; Auditing information products; Into action for value from IPs; Index.

Erscheint lt. Verlag	16.8.2005
Sprache	englisch
Maße	174 x 246 mm
Gewicht	544 g
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management
ISBN-10	0-566-08562-3 / 0566085623
ISBN-13	978-0-566-08562-8 / 9780566085628
Zustand	Neuware