Technology and Work in Services
Springer International Publishing (Verlag)
9783031881480 (ISBN)
Automation in industrial sectors is already a well-developed topic in management, economics, and sociology literature. By contrast, this short contributed volume sheds new lights on the process of automation in the service sector, by means of a workplace case-study approach. It investigates three essential sectors largely populated by a vulnerable workforce composition, namely logistics, cleaning and healthcare, and assesses the extent to which processes of automation introduced by managerial decisions entail labour expulsion and human substitution. The result of the research shows that the most low-valued workers are among the least automatable, because of the inherent complexity of their activities. Leveraging on this, the book argues the need to reconsider the essentiality of labour as determinant of its value. It will be of great interest to scholars and students of management, economics and sociology with an interest in labour, industrial relations, innovation and decent work and employment.
Maria Enrica Virgillito is Associate Professor in Economics at the Institute of Economics, Sant'Anna School of Advanced Studies, Italy. She is Global Labour Organization Fellow, serves as Editor for the Macro and Development yearly issue of Industrial and Corporate Change, as Associate Editor for Structural Change and Economic Dynamics and for Review of Evolutionary Political Economy.
Valeria Cirillo is Associate Professor in Economics at the University of Bari Aldo Moro, Italy, external affiliate of the Institute of Economics, Sant Anna School of Advanced Studies, and member of MinervaLab, Sapienza University of Rome. She works on labour market dynamics, technologies, occupations and inequalities and has published widely in books and journals.
Matteo Rinaldini is Associate Professor in Economic Sociology at the University of Modena and Reggio Emilia, Italy. He is a member of the board of the PhD School in Computer and Data Science for Technological and Social Innovation. He works on organizational changes, technological transformation, industrial relations and work-life balance.
Technology and Work in Services: The relevance of vulnerable workers.- Logistics under automation and digitalisation: how technology displaces human work.- Between Empowering and Risk Organizational Change and Professional Upskilling through Digital Health Technologies.- Automation in cleaning: why dirty, invisible, and risky jobs will not be replaced by robots yet.- Automation, digitalisation and technological autonomy in the periphery. A case study in the automotive complex of Argentina.
| Erscheinungsdatum | 16.07.2025 |
|---|---|
| Zusatzinfo | XVII, 167 p. 7 illus., 6 illus. in color. |
| Verlagsort | Cham |
| Sprache | englisch |
| Maße | 148 x 210 mm |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen |
| Wirtschaft ► Volkswirtschaftslehre ► Makroökonomie | |
| Schlagworte | cleaning industry • Digitalisation • employee rights • Healthcare • Industrial relations • logistics • technology 4.0 • Technology adoption |
| ISBN-13 | 9783031881480 / 9783031881480 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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