Communication Skills for Business Professionals

Angela Feekery, Shawn Michael Condon, Mieke Witsel (Autoren)

Media-Kombination

434 Seiten

2025 | 3rd Revised edition
Cambridge University Press
978-1-009-50696-0 (ISBN)

Infos

Effective communication is an essential skill all students need to succeed professionally. Based in theory and informed by practice, Communication Skills for Business Professionals takes readers through a range of basic communication concepts and demonstrates how they can be applied in business settings. The third edition has been restructured into three parts, respectively covering understanding communication, communicating in organisations and professional communication strategies in practice. The text has been updated to examine contemporary topics of increasing relevance, including the effects of AI on communication skills, intercultural competencies in business contexts and how to successfully facilitate virtual meetings in a post—COVID-19 workplace. Each chapter includes short-answer questions, skill-builder activities and margin definitions to cement learning, while the two running case studies provide realistic examples of communication in practice. Communication Skills for Business Professionals remains an indispensable resource for business students wanting to improve their communication skills.

Autor

Dr Angela Feekery designs and coordinates a large fi rst-year communication course as a lecturer in the School of Communication, Journalism and Marketing at Massey University, New Zealand. Angela has a varied teaching background that includes communication, academic writing, science and business communication, and public relations. Her teaching excellence has been recognised through the Massey Business School teaching award 2020 and the Vice Chancellor's Teaching Award in 2021. She also became a Senior Fellow in the Higher Education Academy in 2021. Her commitment to quality teaching centres on socio-constructive learner-focused pedagogy, which sees learning as a partnership between teachers and students. She is passionate about supporting students to become capable communicators and discerning, ethical users of information. Angela's research interests centre on communication, and information and digital literacies in academic and professional contexts. Engagement with these competencies is the foundation for student success in learning how to learn, developing critical thinking and problem-solving skills, engaging in informed decision-making and ethical research practices, and communicating ideas effectively. Shawn Michael Condon is a senior tutor in the School of Communication, Journalism and Marketing at Massey University, New Zealand, where he teaches and coordinates a large first-year communication course. Shawn's teaching background includes media skills, public speaking and presentations, and public relations. He also provides academic and professional advice to student interns. Trained as an educator, his teaching philosophy is aimed at supporting students as they transition to and through their university studies, to establish skills of resilience, communication, self and social responsibility, and personal motivation, needed to be effective business leaders. Shawn's research interests include interpersonal and intercultural communication, emotional communication in performance, emotional expressivity, and non-verbal communication. Dr Mieke Witsel leads Academic Professional Learning in the Centre for Teaching and Learning at Southern Cross University. Mieke's teaching philosophy involves transformative, experiential learning to improve student communication competency and positively influence students' self-identity as future professionals. Mieke won a 2019 Australian Award for University Teaching Citation for Outstanding Contributions to Student Learning, which recognised her for 'Empowering first year students to succeed with future studies and careers by building competence and confidence in C21st communication strategies in Business'. In 2019 she was also awarded a prestigious international fellow's award by the Council of Australian Universities Tourism and Hospitality Educators for contributions to tertiary education. Alongside undertaking corporate communications consultancy work, Mieke has taught and lectured in interpersonal and intercultural communication for more than 30 years, at undergraduate, postgraduate and corporate levels. With a research background in positive psychology, Mieke is passionate about student learning and maximising opportunities for student success.

Inhalt

Part I. Understanding Communication: 1. Exploring communication and decision-making; 2. Exploring communication foundations; 3. Communication as a process; 4. Communicating persuasively; Part II. Communicating in Organisations: 5. Exploring organisational structure and communication; 6. Exploring diversity and communication; 7. Communicating workplace change, conflict management and negotiation; 8. Working collaboratively; Part III. Professional Communication Strategies in Practice: 9. Engaging with information; 10. Writing effective short messages; 11. Crafting informative reports; 12. Communicating in digital spaces; 13. Speaking and presenting professionally; 14. Facilitating effective meetings.

Produkt-Details

• Erscheint lt. Verlag: 15.1.2025
• Zusatzinfo: Worked examples or Exercises
• Verlagsort: Cambridge
• Sprache: englisch
• Maße: 203 x 254 mm
• Gewicht: 930 g
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management
• ISBN-10: 1-009-50696-X / 100950696X
• ISBN-13: 978-1-009-50696-0 / 9781009506960
• Zustand: Neuware