Service Operations Management

Buch | Softcover

292 Seiten

2025
Delve Publishing (Verlag)
978-1-77956-312-5 (ISBN)

Artikel merken

Discover the essential principles behind managing service operations, delving into strategic service design, quality enhancement, capacity planning, and process improvement. It explores methods to tackle industry-specific challenges while boosting efficiency and customer satisfaction in diverse organizational settings.

Service Operations Management aims to introduce students to the principles and practices of managing service operations. Topics covered include service strategy, service design, service quality, capacity planning, and process improvement. The book provides a comprehensive overview of the operational challenges and strategies specific to service industries, equipping students with the skills to enhance service delivery and efficiency in various organizational settings.

Julie Ostmoe holds a master's degree in Sustainability and Innovation Management, complemented by a diverse background in HR, Employer Branding, and Project Management. As a Freelance Consultant, she currently provides expertise in leadership support, sustainability consulting, administration, and HR, always staying abreast of the latest trends in these fields. Her professional journey began with a one-year study in Leadership and Organizational Management, followed by a Bachelor's degree in HR and Personnel Management, culminating in a specialization in Sustainability and Innovation. Julie is deeply committed to enhancing the ability to sustain through the challenges of today and those yet to come.

1 Basics of Service Operations Management
2 Developing A Service Operations Strategy
3 Service Process Improvement
4 Leadership And Teams In Service Operations Management
5 Service Supply And Logistics Networks
6 Innovation And Service Development
7 Service Operations Performance Quality
8 Sustainable Service Operations
9 Service Operations Performance
10 Digital Operations Management

Erscheinungsdatum	04.03.2025
Sprache	englisch
Maße	203 x 254 mm
Themenwelt	Wirtschaft
ISBN-10	1-77956-312-4 / 1779563124
ISBN-13	978-1-77956-312-5 / 9781779563125
Zustand	Neuware