How to Deal with Difficult People
Kogan Page Ltd (Verlag)
9781398621626 (ISBN)
Some people make work harder than it needs to be - but you don't have to let them. Learn how to handle anyone with calm, confidence and control.
From pushy bosses to negative colleagues and demanding customers, difficult behaviour can throw you off balance. But when you know what drives people to act the way they do, you can turn conflict into cooperation.
Dealing with Difficult People shows you how to manage bullies, manipulators and complainers with practical techniques and real-life examples. Updated for today's workplaces, this sixth edition by Roy Lilley helps you defuse tension, stay professional and get the best out of even the toughest personalities.
Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for The Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals. He is based in Surrey, UK.
Chapter - 01: A short course in human relations;
Chapter - 02: The seven classic difficult types;
Chapter - 03: Dealing with difficult bosses;
Chapter - 04: Dealing with difficult colleagues;
Chapter - 05: Dealing with difficult staff;
Chapter - 06: Massaging the egotists;
Chapter - 07: Handling aggressive people;
Chapter - 08: Deaing with laziness;
Chapter - 09: Beating the bullies at their own game;
Chapter - 10: Moaners, groaners and critics;
Chapter - 11: Perfectionists can be a pain;
Chapter - 12: Manipulating the manipulators;
Chapter - 13: Morale, attitude and how was it for you;
Chapter - 14: Fault-finders and nit-pickers;
Chapter - 15: Gossip - A bush fire you can do without;
Chapter - 16: The customer is always right – really?;
Chapter - 17: Complaints: we love them;
Chapter - 18: e-difficut@yourplace;
Chapter - 19: Social networking;
Chapter - 20: If things don’t change they’ll stay the same;
Chapter - 21: A fast-track guide to conflict and how to handle it;
Chapter - 22: And, finally, finally…
| Erscheinungsdatum | 29.04.2025 |
|---|---|
| Reihe/Serie | Creating Success |
| Verlagsort | London |
| Sprache | englisch |
| Maße | 156 x 234 mm |
| Themenwelt | Sachbuch/Ratgeber ► Beruf / Finanzen / Recht / Wirtschaft ► Bewerbung / Karriere |
| Wirtschaft ► Betriebswirtschaft / Management | |
| ISBN-13 | 9781398621626 / 9781398621626 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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