Management of Event Operations

Julia Tum, Philippa Norton (Autoren)

Buch | Softcover

304 Seiten

2005
Butterworth-Heinemann Ltd (Verlag)
978-0-7506-6362-5 (ISBN)

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Provides an introduction to the management of operations for the event planner and venue provider. Taking a view of an event enterprise, this title links the traditional topics within operations management. It examines quality in the events industry and its effects on customer satisfaction, resource efficiency and event success.

The Management of Event Operations: project management, planning and customer satisfaction provides an introduction to the management of operations for the event planner and venue provider. Taking an holistic view of an event enterprise, it links the traditional topics within operations management to present a coherent and hands-on approach specifically for the events manager. The approach is pragmatic and is dictated by practical consequences and considerations, which are so important to an event manager who balances many views and needs from diverse stakeholders.

Julia Tum, Philippa Norton, J. Nevan Wright

Introduction; An overview of operations: The events organisations and project management; Assessing customer needs; How operations achieve strategic objectives; Managing inter-relationships within the event industry; An inner-view of operations: Planning and control of an event project and its implementation; Forecasting techniques and capacity management strategies; Scheduling, inventory and time management; Resource decisions; Overall quality: Managing staff motivations; What quality awareness offers; Project evaluation; Doing it differently; Glossary; Index

Erscheint lt. Verlag	23.9.2005
Reihe/Serie	Events Management
Verlagsort	Oxford
Sprache	englisch
Maße	189 x 246 mm
Gewicht	560 g
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
ISBN-10	0-7506-6362-6 / 0750663626
ISBN-13	978-0-7506-6362-5 / 9780750663625
Zustand	Neuware