Personal Effectiveness
Butterworth-Heinemann Ltd (Verlag)
9780750633932 (ISBN)
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This is a guide to personal effectiveness, covering how to be an effective manager, tackle problem-solving, make decisions, set and prioritize objectives, cope with stress and work effectively with others. Issues such as power and influence, handling conflict and behaving ethically are also addressed. Real examples and case studies are used throughout to illustrate points in a practical context. The majority of the text is either new or radically restructured to support the new MCI Personal Competency Model.
Introduction - explaining the new personal competency model; building teams; showing sensitivity to others; building relationships; encouraging others; evaluating capability; feedback for improved performance; using power and authority; managing and obtaining commitment; setting objectives; checking individuals' commitment; promoting morale and productivity; protecting the work of others; resolving conflict or resistance. Communicating and presentation; personal and presentation styles; communication aids; presenting difficult ideas and problems; responding to feedback. Promoting an ethical perspective; legislation and professional codes; integrity and fairness; identifying and raising ethical concerns; resolving ethical dilemmas; avoiding non-ethical behaviour. focusing on results; planning and prioritising objectives; maintaining a focus on objectives; tackling problems and opportunities; best use of time and resources; dealing with complex situations; identifying critical success factors; concern for excellence; using change as an opportunity for improvement; establishing and communicating expectations of high performance; setting demanding goals for yourself and others; monitoring work in progress against plans. developing and using contacts; strategies for influencing others; presenting yourself positively; understanding and influencing culture. Developing information channels and networks; information networks; free exchange of information; existing sources; seeking information from multiple sources. Self confidence and personal drive; taking a lead; taking personal responsibility; saying 'no' to unreasonable requests; stating your own position and views clearly; maintaining your beliefs, commitment and effort. Managing self/managing stress; performing consistently; reducing that causes of stress; remaining calm in difficult situations; handling others' emotions; managing personal learning and development seeking feedback to identify your strength and weakness; learning from mistakes; coping with change. Taking a strategic perspective; understanding the organisation and its environment; defining your vision of the future; relating goals and actions to the strategic aims of the organisation; achieving longer term aims. Thinking and making decisions; analyzing; conceptualising; building a picture from restricted or incomplete data; judgement and decision making; balancing intuition and logic; focusing on facts, problems and solutions when handling an emotional situation. Conclusions - using the new personal competency model for your continuing professional development (CPD).
| Erscheint lt. Verlag | 8.10.1997 |
|---|---|
| Reihe/Serie | IM Certificate in Management S. |
| Zusatzinfo | Illustrations |
| Verlagsort | Oxford |
| Sprache | englisch |
| Maße | 156 x 234 mm |
| Gewicht | 450 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management |
| ISBN-13 | 9780750633932 / 9780750633932 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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