Winning on Purpose (eBook)

The Unbeatable Strategy of Loving Customers

Fred Reichheld, Darci Darnell, Maureen Burns (Autoren)

eBook Download: EPUB

2021
288 Seiten
Harvard Business Review Press (Verlag)
978-1-64782-179-1 (ISBN)

Infos

Great leaders embrace a higher purpose to win. The NetPromoter System shines as their guiding star.Fewmanagement ideas have spread so far and wide as the Net Promoter System (NPS).Since its conception almost two decades ago by customer loyalty guru FredReichheld, thousands of companies around the world have adopteditfrom industrial titans such as Mercedes-Benz and Cummins to techgiants like Apple and Amazon to digital innovators such as Warby Parker andPeloton.Now, Reichheld has raised the bar yet again. InWinning on Purpose, he demonstrates that the primary purposeof a business should be to enrich the lives of its customers. Why? Because whencustomers feel this love, they come back for more and bring their friendsgeneratinggood profits. This is NPS 3.0 and it puts a new take on the age-old GoldenRuletreat customers the way you would want a loved onetreatedat the heart of enduring business success. As the compellingexamples in this book illustrate, companies with superior NPS consistentlydeliver higher returns to shareholders across a wide array ofindustries.But winning on purpose isn't easy. Reichheld alsoexplains why many NPS practitioners achieve just a small fraction of the system'sfull potential, and he presents the newest thinking and best practices fordoing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable,complementary accounting measure that can truly leverage the power ofNPS.With keen insight and moving personal stories, Reichheldadvances the thinking and practice of NPS. Winning onPurpose is your indispensable guide for inspiring customer lovewithin your own teams and using Net Promoter to achieve both personal and businesssuccess.

Produkt-Details

• Erscheint lt. Verlag: 7.12.2021
• Sprache: englisch
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
• Themenwelt: Wirtschaft ► Volkswirtschaftslehre ► Mikroökonomie
• Schlagworte: Brand loyalty • building customer trust • Business growth strategies • Business Strategy • Business Transformation • Competitive advantage • creating customer value • CRM books • customer advocacy • customer capitalism • customer-centered business • customer-centric leadership • customer-centric organizations • Customer Experience • customer feedback loops • customer-first philosophy • Customer loyalty • Customer Relationship Management • Customer Retention • Customers • Customer Satisfaction • customer service excellence • delighting customers • earned growth rate • emotional connections in business • Employee engagement • golden rule • good profits • growth • Leadership • Management Systems • Marketing • net promoter • net promoter score (NPS) • NPS • Operational Excellence • operations • Organizational Purpose • Purpose • purpose-driven business • Strategy • ultimate question • winning customers' hearts
• ISBN-10: 1-64782-179-7 / 1647821797
• ISBN-13: 978-1-64782-179-1 / 9781647821791