Intercultural Service Encounters

Cross-cultural Interactions and Service Quality

Piyush Sharma (Autor)

Buch | Softcover

VII, 101 Seiten

2018 | Softcover reprint of the original 1st ed. 2019
Springer International Publishing (Verlag)
978-3-030-06333-7 (ISBN)

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This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses diverse conceptual frameworks, providing theoretical models and practical initiatives for those working within the services marketing industry. An excellent resource for anyone interested in how culture shapes customer and employee expectations and perceptions, this book addresses the potential implications and limitations of future models.

Piyush Sharma is Professor of marketing at Curtin University, Australia. With over 30 years of experience in industry and academia, his research covers services and international marketing, cross-cultural consumer behaviour, self-regulation, marketing strategy and marketing-finance interface. Piyush serves in editorial roles for many major international marketing journals.

Erscheinungsdatum	14.01.2019
Zusatzinfo	VII, 101 p. 9 illus.
Verlagsort	Cham
Sprache	englisch
Maße	148 x 210 mm
Gewicht	158 g
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
Schlagworte	adequate service level • Cultural Intelligence • desired service level • gap model • ICSE • interaction comfort • Intercultural Competence • international service marketing • inter-role congruence • perceived cultural distance • Service Marketing • service outcome
ISBN-10	3-030-06333-X / 303006333X
ISBN-13	978-3-030-06333-7 / 9783030063337
Zustand	Neuware