Ongoing Crisis Communication (eBook)

Planning, Managing, and Responding

W. Timothy Coombs (Autor)

eBook Download: PDF

2018 | 5., Fifth Edition
256 Seiten
Sage Publications (Verlag)
978-1-5443-3198-0 (ISBN)

Infos

Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. Drawing on firsthand experience in crisis management, author W. Timothy Coombs introduces a three-staged approach to crisis managementapre-crisis, crisis, and post-crisis. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. The Fifth Edition includes new coverage of social media, social networking sites, and terrorist threats and includes expanded discussions of internal crisis communication and intuition in decision making.Visit the authoras blog atA https://coombscrisiscommunication.wordpress.com.A A

Inhalt

Preface
Acknowledgments
Chapter 1. A Need for More Crisis Management Knowledge
Crisis Management Defined
The Initial Crisis Management Framework
Outline of the Three-Stage Approach
A More Advanced View: The Regenerative Model of Crisis
Importance of Crisis Management
Crisis Leadership: An Overlooked Resource
Conclusion
Discussion Questions
Chapter 2. Risk as the Foundation for Crisis Management and Crisis Communication
Enterprise Risk Management
Boyd’s OODA Loop
Conclusion
Discussion Questions
Chapter 3. The Crisis Mitigation Process: Building Crisis Resistant Organizations
Observe: Finding Red Flags
Orient: Collect the Information
Orient: Analyze the Information
Decide and Act: Take Preventive Action
Evaluate the Effectiveness of the Threat Reduction
Conclusion
Discussion Questions
Chapter 4. Crisis Preparing: Part I
Diagnosing Vulnerabilities
Assessing Crisis Types
Selecting and Training a Crisis Management Team
Selecting and Training a Spokesperson
Resilience: Training for All Employees
Conclusion
Discussion Questions
Chapter 5. Crisis Preparing: Part II
Developing a Crisis Communication Plan
Reviewing the Crisis Communication System
Stakeholders and Preparation
Conclusion
Discussion Questions
Chapter 6. Recognizing Crises
Selling the Crisis
Crises and Information Needs
Information Gathering
Information Processing: The Known
Information-Processing Problems
Information-Processing Mechanisms
Conclusion
Discussion Questions
Chapter 7. Crisis Responding
Form of the Crisis Response
A Strategic Focus in Crisis Communication
Content of the Crisis Response
Crisis Response Strategies
Follow-Up Communication
Conclusion
Discussion Questions
Chapter 8. Postcrisis Concerns
Crisis Evaluation
Knowledge Management: Organizational Memory and Learning
Continuity of Actions
Memorials and Shrines
The Big Picture
Conclusion
Discussion Questions
Epilogue
Musings: Taking an Evidence-Based Approach Seriously
Musings: Simplicity, Complexity, and Effectiveness
Musings: Time and Crises
Conclusion
Discussion Questions
Appendix: Possible Case Studies
References
Index
About the Author

Produkt-Details

• Erscheint lt. Verlag: 18.12.2018
• Verlagsort: Thousand Oaks
• Sprache: englisch
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
• Schlagworte: Crisis communication • Crisis Management • Ongoing Crisis Communication • Risk Management
• ISBN-10: 1-5443-3198-3 / 1544331983
• ISBN-13: 978-1-5443-3198-0 / 9781544331980