Perfect Phrases for Communications (EBOOK BUNDLE) (eBook)

Susan Benjamin, Antoine Gerschel, Lawrence Polsky (Autoren)

eBook Download: EPUB

2011
176 Seiten
McGraw-Hill Education (Verlag)
978-0-07-179630-9 (ISBN)

Infos

Turn any disagreement, conflict, and personality clash into productive dialog with Perfect Phrases for CommunicationsTwo eBooks in One!Conflict in the workplace is inevitable. But you don t have to sit back and watch it spread into an uncontrollable fire. When you have the right words and phrases on hand, you can resolve any disagreement and get things back on track in no time and Perfect Phrases for Communications provides everything you need at the touch of a button.This two-in-one eBook package contains:Perfect Phrases for Conflict ResolutionGet access to hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above any workplace conflict and focus on solving the problem. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisorAn underperforming employeeA peer's disruptive work habitsUnreasonable or unethical customer requestsAbrupt, rude, and unprofessional coworkersPerfect Phrases for Dealing with Difficult PeopleWhether you work for the proverbial boss from hell, manage an office packed with personalities, or juggle in a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including: Dealing with brutal bosses and confrontational coworkersTurning explosive situations into mutually rewarding onesHandling angry customers and demanding clientsMotivating unproductive workers and irresponsible vendors

Produkt-Details

• Erscheint lt. Verlag: 18.11.2011
• Sprache: englisch
• Themenwelt: Sozialwissenschaften ► Pädagogik ► Berufspädagogik
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
• ISBN-10: 0-07-179630-4 / 0071796304
• ISBN-13: 978-0-07-179630-9 / 9780071796309