Achieving Sustainable Business Excellence (eBook)

The Role of Human Capital

Flevy Lasrado, Vijay Pereira (Autoren)

eBook Download: PDF

2018
XV, 256 Seiten
Springer International Publishing (Verlag)
9783319733142 (ISBN)

Infos

Compiling the best practices of business excellence frameworks around the world, this new book addresses the need for innovative research on sustainable business performance. Using detailed empirical studies, the authors outline the motives and benefits of the implementation of such frameworks in different geographical regions. Comprehensive case studies showcase how the variety of excellence frameworks are manifested in their work cultures, values and beliefs. Academics studying quality management, HRM, and international business will find this book an essential read as it establishes the relevance of human capital in achieving and sustaining global business excellence.

Flevy Lasrado is Assistant Professor of Business Excellence and Quality Management systems at the University of Wollongong in Dubai, UAE. Her research interests revolve around organisational excellence in a range of organisational settings, and she has published over 30 journal articles, conference papers and book chapters. Dr Lasrado is a qualified EFQM assessor and has also been an assessor for Dubai Quality Award and others in UAE.

Vijay Pereira is Associate Dean of Research and Professor of Strategic and International HRM at the University of Wollongong in Dubai, UAE. He has published widely in international journals and presented at numerous conferences including the Academy of Management. Vijay is currently on the international advisory board for South Asian History and Culture.

Inhalt

Foreword 5
The Micro-foundation of a Company’s Strategy or Performance is its Human Capital 5
Contents 10
List of Figures 11
List of Tables 12
1: Introduction to Business Excellence 13
Introduction to Business Excellence 14
Foundations of Human Capital 16
Global Business Excellence Frameworks 16
Achieving Sustained Business Excellence: Core Themes 19
Leadership 19
Leadership in Practice 20
Customer Focus 20
Customer Focus in Practice 21
Strategic Alignment 22
Strategic Alignment in Practice 22
Organisational Learning, Innovation, and Improvement 23
Organisational Learning, Innovation, and Improvement in Practice 23
People Focus 24
People Focus in Practice 24
Partnership Development 25
Partnership Development in Practice 25
Fact-Based Processes Management 26
Fact-Based Processes Management in Practice 27
Results Focus 28
Results Focus in Practice 28
Social Responsibility 29
Social Responsibility in Practice 29
Conclusion 29
References 30
2: Theoretical Frameworks 33
Introduction 33
Human Capital 34
Resource- and Knowledge-Based View 35
Corporate Social Responsibility 38
Signalling Theory 41
Conclusions 41
References 43
3: Impacts of Business Excellence Models: Empirical Evidence from the UAE 47
Introduction 47
Research on Businesses Excellence Awards 48
Studies Conducted in Recent Years 50
The United Arab Emirates: A Case Study 52
Motives and Benefits Associated with Other Sources 53
Benefits of the Quality Awards 57
Practical Evidence that Excellence Models Are Beneficial 58
Evidence from US Firms 58
Evidence from European and Middle Eastern Companies 61
The Motives of the Winning Organisations that Applied for the EFQM and Malcolm Baldrige Awards 61
Conclusion 62
References 66
4: Global Excellence Frameworks and Human Capital 71
Introduction 71
The Baldrige Excellence Framework and Award 72
The Baldrige Award Criteria 74
The EFQM Excellence Model and EQA/EEA Award 78
The Human Capital and Excellence Models 82
Workforce Criteria in the Baldridge Framework 83
Workforce Environment 86
Important Observations 86
Workforce Engagement 87
Important Observations 87
The People Criterion in the EFQM Model 88
Conclusion 90
References 92
5: National Approaches to Quality Management 95
Introduction 95
National Quality Awards 97
The United States 97
Canada 97
Australia 99
Singapore 100
United Arab Emirates 104
Sweden 105
Japan 105
India 106
Taiwan 106
Conclusion: The Emphasis on Human Capital in National Quality Awards 106
References 109
6: Involvement of Human Capital: Time for Teamwork 112
Introduction 112
Involving People in Teamwork to Carry Out an Internal Quality Assessment 114
Research: Using the Idea Management System to Enhance Human Capital 116
Background to Idea Management Systems 116
The Findings 118
Factor 1: System Effectiveness 121
Factor 2: System Capability 123
Factor 3: Leadership and Work Environment 124
Factor 4: Organisational Encouragement 125
Factor 5: System Barriers 125
Importance Ranks for System Effectiveness 127
Importance Ranks for System Capability 128
Importance Ranks for Leadership and Work Environment 129
Importance Ranks for Organisational Encouragement 131
Case A 137
Case B 139
Case C 141
Conclusion 160
References 161
7: Cases of Business Excellence: Emphasis on Human Capital 164
Introduction 164
CASE A 166
‘Where Dreams Come Alive’: Apparel Groups Excellence 166
Introduction 166
Customer Service 171
‘All the Answers Are in the Store’ 171
‘Know Your Customers’ 172
Giving Back to the Community 173
Internships 175
Apparel Group Awards 175
Conclusion 175
CASE B 184
Case of Quality and People Management at Abela & Co with Nancy Nouaimeh, AVP Quality, Safety, and Performance Excellence
Introduction 184
Abela & Co
Perspectives on Managing People 187
Conclusion 192
CASE C 192
Journey of Excellence with Ravi Prakash, Khansaheb Civil Engineering L.L.C 192
Introduction 192
Initiative # 1 ? Training Centre—Jebel Ali 199
Initiative # 2 ? Middle Managers Programme (MMP) 199
Initiative # 3 ? Front-line Supervisors Training (FLST) 199
Initiative # 4 ? SustainAbilities 200
What’s It All About? 200
Initiative # 5 ? Rewards and Recognition 201
Conclusion 201
CASE D 202
People Management Best Practice with Oasis Investment LLC 202
Introduction 202
About the Company 202
Vision, Mission, Goals, and Values 203
Best Practices 204
People Management Strategies, Systems, and Processes 207
People Results and Some Overall Organisation Results 210
Conclusion 211
CASE E 212
Good Practices of ‘People’ Enabler at JET 212
Good Examples—Never Been Done Before (NBDB) 213
Lobster Ink 214
Vision 215
Mission 215
Culture 215
Guiding Principles (Core Values) 215
Our Guests 216
Our People 216
Our Competitive Market 216
Our Community 217
Our Approaches 217
Leadership 217
Strategy 218
People 218
Partnership and Resources 223
Processes, Products, and Services 224
Best Practice Examples from Dubai Human Development Award 225
Conclusion 240
8: Sustaining Business Excellence 241
Introduction 242
Towards New Business Models 242
Towards Customer Happiness 243
Towards Innovation Management 245
Conclusion 248
References 249
Index 252

Produkt-Details

• Erscheint lt. Verlag: 4.4.2018
• Zusatzinfo: XV, 256 p. 4 illus.
• Verlagsort: Cham
• Sprache: englisch
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
• Schlagworte: Case study • excellence frameworks • global business excellence • HRM • Quality management • sustainability • sustainable business performance
• ISBN-13: 9783319733142 / 9783319733142