Excellent Customer Service
Seiten
1996
Butterworth-Heinemann Ltd (Verlag)
978-0-7506-2998-0 (ISBN)
Butterworth-Heinemann Ltd (Verlag)
978-0-7506-2998-0 (ISBN)
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This pack aims to help an organization achieve excellent customer service skills. The seven workshops in the pack are mapped to the revised Customer Service S/NVQ level 3 standards. The material for each workshop includes notes for the trainer, group activities, OHPs and handouts.
This pack aims to help an organization achieve excellent customer service skills. The seven workshops in this pack cover the key areas of customer service and are designed to be led by a trainer or course leader. They are mapped to the revised Customer Service S/NVQ level 3 standards. The material for each workshop includes notes for the trainer, group activities, OHPs and handouts.
This pack aims to help an organization achieve excellent customer service skills. The seven workshops in this pack cover the key areas of customer service and are designed to be led by a trainer or course leader. They are mapped to the revised Customer Service S/NVQ level 3 standards. The material for each workshop includes notes for the trainer, group activities, OHPs and handouts.
Responsive customer systems; effective customer liaison; meeting customer needs; solving customer problems; improvement in customer service.
| Erscheint lt. Verlag | 1.8.1996 |
|---|---|
| Zusatzinfo | illustrations |
| Verlagsort | Oxford |
| Sprache | englisch |
| Maße | 210 x 297 mm |
| Gewicht | 1114 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb |
| ISBN-10 | 0-7506-2998-3 / 0750629983 |
| ISBN-13 | 978-0-7506-2998-0 / 9780750629980 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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