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Public Service Dominant Logic

Martin Fransson, Stephen Osborne, Johan Quist (Autoren)

Buch | Hardcover

224 Seiten

2018
Routledge (Verlag)
978-1-138-12384-7 (ISBN)

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This textbook examines how public services are often organised around principles derived from the manufacturing industry. However, the public sector mostly deals with people, not goods, and so this way of organising services is inefficient. The authors argue that the public sector needs to adopt a service-based logic, which is more aligned to today’s environment of complex interaction between government, citizens, private businesses and other stakeholders.

This insightful text introduces the concept of public service dominant logic as a way to understand, explain and develop public services. It presents a range of real-life international cases and examples, and is supported by learning objectives, review questions and annotated bibliographies for each chapter. Public Service Dominant Logic is essential reading for students of public management and public administration, as well as practising public managers and policy makers.

Martin Fransson is Assistant Professor at the Service Research Centre, Karlstad University, Sweden. Stephen Osborne is Chair of International Public Management and Deputy Dean of the Business School at the University of Edinburgh, UK. Johan Quist is Assistant Professor at the Service Research Centre, Karlstad University, Sweden.

Part I: Public Management: A Background 1. Public Management in Theory 2. Public Management in Practice Part II: Perspectives on Citizen Encounters 3. Functional Logic 4. Factory Logic 5. Service Logic Part III: Why Goods Logic Fails to Support Value Creation 6. The Downside of Functional Logic 7. The Downside of Factory Logic Part IV: Value Creation by Service Logic 8. Walking in the Citizens’ Shoes 9. Joined-Up Management 10. The SERVICE Framework

Erscheinungsdatum	12.07.2017
Reihe/Serie	Routledge Masters in Public Management
Verlagsort	London
Sprache	englisch
Maße	156 x 234 mm
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Planung / Organisation
ISBN-10	1-138-12384-6 / 1138123846
ISBN-13	978-1-138-12384-7 / 9781138123847
Zustand	Neuware