Lead Right for Your Company's Type
Amacom (Verlag)
978-0-8144-3799-5 (ISBN)
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Every year, businesses needlessly fail because they adapted the wrong strategies suited for their organization's strengths. A mid-tier retail chain is derailed by leadership demands for superior products instead of reliably low prices. A software giant is brought to its knees by prioritizing profits over innovation. A small arts college is destabilized by top-down rules designed for a predictable and dependable company. There is no one-size-fits-all game plan for success when it comes to the wide array of businesses today. Success starts with knowing the kind of business you're really in. In Lead Right for Your Company's Type, learn the four categories that every enterprise falls into, depending on their customer promise: customized (e.g., ad agency), predictable and dependable (e.g., utility company), benevolent (e.g., educational institution), and best in class (e.g., high-tech company like Apple). Then follow a proven five-step process to help you in diagnosing your organization's ills and stop them at their source.When leadership practices fit the customer promise and company type, the organization thrives. But apply the wrong practices and the mismatch pulls the enterprise apart. Lead Right for Your Company's Type will help you find the best strategies for success for your unique business.
William E. Schneider, Ph.D. is a consulting psychologist and co-owner of Corporate Development Group (CDG), a leadership and organizational development firm. He is the author of The Reengineering Alternative.
Contents
Foreword xi
Introduction: Your Enterprise Is a Living People System xv
SECTION I
THE FOUR LIVING ENTERPRISES 1
1. The Four Living Enterprises: Determining Your Organization's Type 3
2. The Predictable and Dependable Enterprise: Providing Basic and Dependable Products and Services 21
3. The Enrichment Enterprise: Elevating Customer's Lives 39
4. The Best-In-Class Enterprise: Creating and Delivering Distinctive Products and Services 57
5. The Customized Enterprise: Delivering a Tailored Solution for Each Unique Customer 75
6. The System-Centric Mind-set: Start and Stay with Your Living System 93
SECTION II
HOW TO CONNECT YOUR CUSTOMER PROMISE, CULTURE, AND LEADERSHIP 115
7. Focus: Establishing the Magnetic North for Your Enterprise 117
8. Configuration: Properly Connecting Core and Support Work Processes 129
9. Integration: Linking the Fifteen Drivers of Culture and the Three Drivers of Leadership to Your Unique Customer Promise 139
10. Balance: Keeping Your Strengths from Becoming Weaknesses 153
11. Adaptation: Adapting to Environmental and Life Cycle Changes 165
12. Conclusion 177
Appendix Analytics
Using the Validated Assessments Available to You and Your Enterprise 181
The Enterprise-Level Assessments 182
Enterprise Customer Promise Indicator (ECPI)TM 182
Enterprise Culture Indicator (ECI)TM183
Enterprise Leadership Team Indicator (ELTI)TM183
The Individual-Level Assessments 183
Individual Leader Indicator (ILI)TM 183
Individual Contributor Indicator (ICI)TM 184
References 185
Index195
| Erscheinungsdatum | 25.07.2017 |
|---|---|
| Sprache | englisch |
| Maße | 162 x 235 mm |
| Gewicht | 448 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management |
| ISBN-10 | 0-8144-3799-0 / 0814437990 |
| ISBN-13 | 978-0-8144-3799-5 / 9780814437995 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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