Tools for Project Management, Workshops and Consulting (eBook)

A Must-Have Compendium of Essential Tools and Techniques

Nicolai Andler (Autor)

eBook Download: PDF

2016 | 3. Auflage
489 Seiten
Publicis (Verlag)
978-3-89578-918-2 (ISBN)

Infos

'This book is of the kind you always wanted but didn't think would or could ever exist: the universal field theory of problem solving.' Tom Sommerlatte
Typically today's tasks in management and consulting include project management, running workshops and strategic work - all complex activities, which require a multitude of skills and competencies. This standard work, which is also well accepted amongst consultants, gives you a reference or cookbook-style access to the most important tools, including a rating of each tool in terms of applicability, ease of use and effectiveness.
In this considerably enlarged third edition, Nicolai Andler presents 152 of such tools, grouped into task-specific categories: Definition of a Situation/Problem - Information Gathering - Creativity - Information Consolidation - Goal Setting - Strategic, Technical and Organisational Analysis - Evaluation and Decision Making - Project Management.
Checklists and Application Scenarios further enhance the use of this toolbox. Information provided by this book is:
- comprehensive and sufficiently wide in scope, combined with a practical level of detail without being too academic
- reliable and proven in numerous real implemented cases
- easy to apply due to many different search options, checklists, application scenarios and guiding instructions.
Written by a professional consultant, business analyst and business coach, this book is a unique reference work and guide for those wanting to learn about or who are active in the fields of consulting, project management and problem solving in general, both in business and engineering: business coaches and management trainers, workshop moderators, consultants and managers, project managers, lecturers and students.


NICOLAI ANDLER
is a management/IT consultant, business analyst and business coach. He lives in Cape Town, South Africa, and works for enterprises in South Africa and Central Europe.

Autoren

NICOLAI ANDLER is a management/IT consultant, business analyst and business coach. He lives in Cape Town, South Africa, and works for enterprises in South Africa and Central Europe.

NICOLAI ANDLER ist freier Berater, Business Analyst und Business Coach sowie Partner des MC2 Institute. Er lebt in Kapstadt und berät Unternehmen und Hochschulen in Südafrika und Mitteleuropa. NNICOLAI ANDLER ist Berater, Business Analyst und Business Coach; er lebt in Kapstadt und arbeitet international für Kunden aus den Bereichen EDV, Finanzdienstleistung, Abfallwirtschaft, Marketing, Chemie, Petrochemie, Gesundheitswesen, Konsumgüter und dem öffentlichen Sektor. Seit 2010 ist er Partner des MC2 Institute, das sich auf Beratung, Training, E-Learning und Weiterbildung von Unternehmen, Corporate Universities und Hochschulen spezialisiert hat.

Inhalt

Cover 1
The author 3
Tools for Project Management, Workshops and Consulting 4
Imprint 5
Brief contents / Overview of tools 6
Application areas of each tool 10
Foreword 15
Preface 16
Table of contents 18
1 Introduction to the concept and application of this book 24
1.1 Structure of this book 24
1.2 How to use the book 24
1.3 The target audience of this book 25
1.4 The scope of this book 26
1.5 Skills and competencies for your personal development 26
1.6 Clarification on methodologies, models, tools and techniques 28
2 Problem solving approach and application 30
2.1 Problem solving 30
2.1.1 Different problem solving processes and approaches 31
2.1.2 The problem solving process used in this book 32
2.1.3 Mental thinking levels during problem solving 36
2.1.4 Problem solving process and consulting process 37
2.1.5 The author’s assumptions 39
2.1.6 Macro logic project cycle – micro logic problem solving cycle 41
2.2 Categories of tools 45
2.3 How to select the right tool 49
2.3.1 Overview of tools 49
(A) 49
2.3.2 Where ‘in’ the problem solving process am I? 50
(B) 50
2.3.3 Checklist for problem solving processes to identify required tool 50
(C) 50
2.3.4 What is the right category? 51
(D) 51
2.3.5 How to compile the shopping list 51
(scenario for workshop, E) 51
2.3.6 Application sequence of tools 53
3 Diagnosis 55
3.1 Definition of a situation/problem 55
3.1.1 5W Problem questions 59
3.1.2 Problem definition 60
3.1.3 Boundary examination 66
3.1.4 Problem tree 69
3.1.5 From As-Is to To-Be 73
3.1.6 Problem goal twist 76
3.1.7 SPIN 78
3.1.8 Kepner/Tregoe problem diagnosis 80
3.1.9 Reverse the problem 82
3.1.10 Hypotheses 83
3.1.11 Hypothesis tree 84
3.1.12 Competing hypotheses 89
3.1.13 Issue tree 90
3.1.14 Influence matrix 93
3.1.15 Fishbone or Cause-effect tool 95
3.1.16 Black box 97
3.1.17 IS – IS NOT 100
3.1.18 Stakeholder expectation management 102
3.1.19 Stakeholder analysis 104
3.1.20 Stakeholder map 110
3.1.21 Stakeholder influence matrix 113
3.1.22 Stakeholder accordion 115
3.1.23 Stakeholder swapping 117
3.1.24 Context diagram 119
3.1.25 Silo view 123
3.1.26 Helicoptering 125
3.1.27 Mind map 126
3.1.28 Diagnosis plan 129
3.2 Information gathering 131
3.2.1 Desk research/database research 145
3.2.2 Interview (unstructured) 146
3.2.3 Socratic debate 147
3.2.4 Focus interview 151
3.2.5 Systemic questions 153
3.2.6 Six Pillars 157
3.2.7 Tripod (mixed) 161
3.2.8 Octagon 162
3.2.9 Focus groups (unstructured) 164
3.2.10 Survey/field study – dipstick 166
3.2.11 Direct observation (DILO = day in the life of) 168
3.2.12 Delphi or expert panel 169
3.2.13 Scenario analysis 170
3.2.14 Questionnaire (structured) 172
3.2.15 Climate assessment (structured) 174
3.2.16 Information gathering plan 178
3.2.17 5 Whys 179
3.3 Creativity 180
3.3.1 Brainstorming 183
3.3.2 Cardstorming 185
3.3.3 6-3-5 187
3.3.4 Questions circle 188
3.3.5 Lotus blossom 189
3.3.6 Irritating words 190
3.3.7 Mental provocation 192
3.3.8 Cross associations 193
3.3.9 Funny Man 195
3.3.10 Opponents advocate 196
3.3.11 Fishpond 198
3.3.12 Bionic 199
3.3.13 Synectics 199
3.3.14 Bisociations 203
3.3.15 Distraction 204
3.3.16 Provocative associations 205
3.3.17 RARA 206
3.3.18 Morphological matrix 208
3.3.19 Attribute listing 209
3.3.20 Nyaka (defect analysis) 210
3.3.21 Merlin technique/Osborn checklist 212
3.4 Information consolidation 215
3.4.1 Cornell notes 220
3.4.2 Pareto (80:20) 222
3.4.3 ABC 224
3.4.4 Information matrix 226
3.4.5 Card sorting 228
3.4.6 Affinity diagram 229
3.4.7 Venn diagram 231
3.4.8 Force field 233
4 Goals and objectives setting 236
4.1 Objectives tree 241
4.2 Goal hierarchy 244
4.3 Charter 247
4.4 Goal catalogue 248
4.5 X-matrix (Hoshin) 251
4.6 SMART goals 254
4.7 Goal grid 255
4.8 Well-defined outcomes 256
4.9 3 P statements 259
4.10 SNAP 260
5 Analysis 262
5.1 Strategic analysis 265
5.1.1 Value chain analysis 268
5.1.2 Critical success factor (CSF) 272
5.1.3 Hedgehog 275
5.1.4 SWOT and TOWS 278
5.1.5 Life cycle 285
5.1.6 5 Forces 290
5.1.7 Competitor analysis 294
5.1.8 Customer segmentation 298
5.1.9 Strategic market group 301
5.1.10 Environmental analysis (PEST) 305
5.1.11 Excursion: Introduction into strategic development 307
5.1.12 Business matrix 308
5.1.13 Product/market mix 313
5.1.14 Blue ocean 316
5.1.15 Strategic development options 320
5.1.16 Strategy matrix 325
5.2 Technical analysis (system, process, data, technology) 327
5.2.1 Architectural decomposition view 327
5.2.2 Functional decomposition 329
5.2.3 Process analysis 332
5.2.4 Interface analysis 335
5.2.5 Logical data relationship 339
5.2.6 Entity relationship diagram 341
5.2.7 Technology and systems landscape 343
5.2.8 Requirements catalogue 345
5.2.9 Logical and functional system modelling 347
5.3 Organisational analysis 349
5.3.1 Organisational structure 351
5.3.2 Diamond grading 356
5.3.3 Org structure versus process 357
5.3.4 Span of control 359
5.3.5 Organisational assessment 361
5.3.6 Powergram 362
5.3.7 Communication net 365
5.3.8 Communication matrix 367
5.3.9 Communication structures 371
6 Decision making (incl. evaluation, prioritisation) 373
6.1 Decision tree 378
6.2 Perspectives3 380
6.3 Argument balance 381
6.4 Swap sorting 383
6.5 Pair ranking 383
6.6 Cross of beliefs 385
6.7 Polarities 386
6.8 Utility analysis 388
6.9 Nominal group 390
6.10 100 Points 392
6.11 Cartesian coordinates 393
6.12 Vroom Yetton 394
6.13 Risk analysis 397
6.14 Prioritisation matrices 402
6.15 Think 360 407
6.16 Distance mapping 409
6.17 Reflections 412
7 Project management tools 414
7.1 Project management activities, tools, terms and indicators of risk 415
7.1.1 Key project management activities and tools 415
7.1.2 Brief glossary of key project management terms 418
7.1.3 Warning signs of project risks 420
7.2 Project contract 422
7.3 LogFrame 425
7.4 Project roadmap/programme 431
7.5 Work breakdown structure 433
7.6 Gantt chart 437
7.7 Project work plan 438
7.8 Project environment analysis 439
7.9 Project structure 441
7.10 Project management roles and responsibilities 443
7.11 Project communication plan 446
7.12 Accountability matrix (CIDA) 450
7.13 Stakeholder communication 452
7.14 Workshop guideline 454
7.15 Expectation review 456
7.16 Booz ball evaluation 457
7.17 Six thinking hats 458
7.18 Action steps and reviews 459
7.19 Project management skills radar 460
8 Annex A – Check Questions 464
8.1 Check questions for a project start 464
8.2 Check questions to review ideas and qualitative information 465
8.3 Check questions to define the current situation – diagnostic 465
8.4 Check questions to define goals and objectives 466
8.5 Check questions during an analysis 467
8.6 Check questions during decision making 468
8.7 Check questions for the project initiation phase 469
9 Annex B – Scenarios and tool lists 470
9.1 Author’s top 10 tools 470
9.2 Scenario: Good practice for project and problem definition 470
9.3 Project planning and definition 472
9.4 Strategic analysis 473
9.5 Org analysis and org design 474
9.6 Organisational restructuring 475
9.7 Feasibility study 475
9.8 System development 476
9.9 Strategy workshop 477
9.10 Business process improvements 478
Bibliography 479
Application areas of each tool (in alphabetic order) 485

Rezensionen

Prof. Dr. Tom Sommerlatte: "This book is the kind you always wanted to have and didn´t think would and could ever exist: the universal field theory of problem solving."

Produkt-Details

• Erscheint lt. Verlag: 15.8.2016
• Sprache: englisch
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Projektmanagement
• Schlagworte: application • Areas • Berufsausbildung • Bildungswesen • Book • Business & Management • Business data processing • categories • clarification • Computer Science • Concept • Consulting • Creativity & Innovation Management • Cycle • Decision Sciences • different problem • Education • Industrial Engineering • Industrial Engineering / Project Management • Industrielle Verfahrenstechnik • Informatik • Innovations- u. Kreativitätsmanagement • Innovations- u. Kreativitätsmanagement • Introduction • levels • Logic • Macro • Management • Management f. Führungskräfte • Management f. Führungskräfte • Management f. Teams • Management / Leadership • Management / Teams • MBA-Literatur • Mental • Overview • Personal • Personal Career Development • Personalwesen • Portable MBA/Fast Forward MBA • Problem • Process • Project Management • Projektmanagement • Projektmanagement i. d. Industriellen Verfahrenstechnik • Qualitätsmanagement • Qualitätsmanagement • Quality management • Scope • target • Theorie der Entscheidungsfindung • Tool • Tools • Training & Development • Training u. Personalentwicklung • Vocational Technology • Wirtschaftsinformatik • Wirtschaft u. Management
• ISBN-10: 3-89578-918-6 / 3895789186
• ISBN-13: 978-3-89578-918-2 / 9783895789182