Communication Skills for Surviving Conflicts at Work

ANDERSON (Autor)

Buch | Softcover

208 Seiten

1996
Hampton Press (Verlag)
978-1-57273-057-1 (ISBN)

Infos

Explaining communication skills that increase the likelihood of productive outcomes, this text shows how to make informed choices about what is under our control during conflict episodes - our own responses. Specifically, the book explains how to manage immediate responses to unexpected conflicts; deal with conflicts involving co-workers in work teams; manage change when one is in-charge; decide when to use third parties to resolve conflicts; and understand cultural differences during conflict episodes. Whether you are facing conflicts as a subordinate or as a member of a work team, or as a supervisor, this book is designed to help recognise the trouble signs, anticipate how conflict episodes might unfold, and devise appropriate and flexible strategies for coping.

Inhalt

Part 1 Putting Conflict into Perspective: The Fear and Loathing of Conflict; Getting a Handle on Conflict; Understanding What Causes Conflict; Determining When the Pain Pays Off ... Summary; Discussion Questions; Exercise - Case Study Revvisited. Part 2 Managing Your Immediate Responses to Conflict: Balancing Personal Ethics and Professional Obligations; Taking a Stand; Developing Communications skills to Handle Unexpected Conflicts; Coping with the Stress of Conflict; Summary; Discussion Questions; Exercises. Part 3 Dealing with Conflict in Work Teams: Recognising the Traits of Effective Work Teams; Understanding the Climate Surrounding Behaviour; Clarifying Goals and Identifying Hidden Agendas; Balancing Accomplishing the Task with Maintaining Unity; Managing Conflict as it Erupts in Groups; Summary; Discussion Questions; Exercises. Part 4 Managing Conflict when You Are "in Charge": What Is Power?; What Are the Sources of Power?; How do Tactics Combine Into Strategies?; How Do Effective Managers Use Power?; Summary; Discussion Questions; Exercises. Part 5 Negotiating Agreements: What Is Negotiation?; What Are the Obstacles to Effective Negotiations?; How Can You Plan for the Negotiation?; What Can You Expect During the Negotiation?; How Can You Balance Competition With Collaboration?; Summary; Discussion Questions. Part 6 Using Third Parties to Resolve Conflict: What Is Mediation?; What Is Arbitration?; What Is Litigation?; Summary; Discussion Questions. Part 7 Managing Cultural Differences: What Is Culture?; What Differences Make a Difference?; How Can You Manage Cross-Cultural Differences?; How Can You Handle Differences Between Co-Cultures?; Summary; Discussion Questions; Exercises. Part 8 Finetuning Your Conflict Strategies: Understand the Nature of the Beast; Know Yourself; Consider the Context; Create Options for Acting; Understand the "Other" as Different, Not Deficient.

Produkt-Details

• Erscheint lt. Verlag: 31.1.1996
• Zusatzinfo: indexes
• Verlagsort: Cresskill
• Sprache: englisch
• Gewicht: 274 g
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management
• ISBN-10: 1-57273-057-9 / 1572730579
• ISBN-13: 978-1-57273-057-1 / 9781572730571
• Zustand: Neuware