Fundamentals of Service Systems
Springer International Publishing (Verlag)
978-3-319-23194-5 (ISBN)
This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management.
Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace.
For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.
Stefan Nickel, seit 2011 Direktor am Forschungszentrum Informatik (FZI) in Karlsruhe, sowie Direktor am Karlsruhe Service Institute (KSRI), Karlsruher Institut für Technologie (KIT), Fakultät für Wirtschaftswissenschaften.
Foundations.- Electronic Services.- Service Innovation.- Service Design.- Service Semantics.- Service Analytics.- Service Optimization.- Service Co-Creation.- Service Markets.- Service Research.
| Erscheint lt. Verlag | 18.12.2015 |
|---|---|
| Reihe/Serie | Service Science: Research and Innovations in the Service Economy |
| Zusatzinfo | XIX, 362 p. 138 illus., 118 illus. in color. |
| Verlagsort | Cham |
| Sprache | englisch |
| Maße | 155 x 235 mm |
| Themenwelt | Mathematik / Informatik ► Informatik ► Datenbanken |
| Mathematik / Informatik ► Mathematik ► Finanz- / Wirtschaftsmathematik | |
| Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management | |
| Schlagworte | Business and Economics • information systems • information systems applications (incl. internet) • Innovation/Technology Management • management of computing and information systems • Service analytics • Service Design • service innovation • Service Markets • Service Optimization • service science • Service Semantics • service systems • Service Systems Engineering • software services |
| ISBN-10 | 3-319-23194-4 / 3319231944 |
| ISBN-13 | 978-3-319-23194-5 / 9783319231945 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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