The Stay Interview
A Manager's Guide to Keeping the Best and Brightest
Seiten
2018
Amacom (Verlag)
978-0-8144-3649-3 (ISBN)
Amacom (Verlag)
978-0-8144-3649-3 (ISBN)
Stop losing your most valued employees. The stay interview is the key to retaining your all-star team.
Of all the obstacles and surprises managers know are heading their way each day, the one they least anticipate and prepare for is the resignation of a seemingly happy and extremely valued employee. It’s the cement truck they never saw coming their way--but they could have.
This invaluable resource introduces managers to a powerful new engagement and retention tool that they absolutely must begin utilizing ASAP: the stay interview. Smart companies and managers who have realized the importance of being proactive with their employees and not taking anything for granted have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
Written by the retention expert who pioneered the process, The Stay Interview shows managers how to:
Prepare for the stay interview
Anticipate an employee's top issues
Respond to difficult questions
Listen effectively and dig deeper
Craft a detailed and effective stay plan complete with timeline
Assess each employee's level of engagement, predict potential exits, and communicate results to upper management
When you have the right people in place, you can’t risk losing them. Complete with the five best questions to ask and sample scripts for different situations, The Stay Interview provides the key to saving yourself unnecessary headaches and surprises.
Of all the obstacles and surprises managers know are heading their way each day, the one they least anticipate and prepare for is the resignation of a seemingly happy and extremely valued employee. It’s the cement truck they never saw coming their way--but they could have.
This invaluable resource introduces managers to a powerful new engagement and retention tool that they absolutely must begin utilizing ASAP: the stay interview. Smart companies and managers who have realized the importance of being proactive with their employees and not taking anything for granted have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
Written by the retention expert who pioneered the process, The Stay Interview shows managers how to:
Prepare for the stay interview
Anticipate an employee's top issues
Respond to difficult questions
Listen effectively and dig deeper
Craft a detailed and effective stay plan complete with timeline
Assess each employee's level of engagement, predict potential exits, and communicate results to upper management
When you have the right people in place, you can’t risk losing them. Complete with the five best questions to ask and sample scripts for different situations, The Stay Interview provides the key to saving yourself unnecessary headaches and surprises.
RICHARD P. FINNEGAN is the CEO of C-Suite Analytics, a consultancy specializing in engagement and retention solutions. He has been cited in BusinessWeek and Chief Executive as the leading thinker on employee retention, and is the author of The Stay Interview.
CONTENTS
1 The Stay Interview | 1
2 Preparing to Conduct Stay Interviews | 11
3 Four Essential Skills | 27
4 Managing the Exchange | 39
5 Developing Stay Plans | 55
6 Closing and Forecasting | 71
7 Avoiding the Thirteen Stay Interview Traps | 87
8 Experienced Managers Tell Their Tales | 97
9 Based on a True Story | 115
Index | 123
| Erscheint lt. Verlag | 29.3.2018 |
|---|---|
| Sprache | englisch |
| Maße | 150 x 230 mm |
| Gewicht | 140 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen |
| ISBN-10 | 0-8144-3649-8 / 0814436498 |
| ISBN-13 | 978-0-8144-3649-3 / 9780814436493 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
| Haben Sie eine Frage zum Produkt? |
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