The Big Book of Customer Service Training Games

Peggy Carlaw, Vasudha Deming (Autoren)

Buch | Softcover

224 Seiten

1998
McGraw-Hill Professional (Verlag)
978-0-07-077974-7 (ISBN)

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With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, it utilizes techniques such as role-playing, charades, brainstorming, and debate.

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

It's Who You Are. What You Say and How You Say It. Make the Connection.Here's Looking at You. Make It a Great Day. Stop, Look, and Listen. The Sky's the Limit. When the Going Gets Tough. Wait! That's Not All. What About Us?

Erscheint lt. Verlag	16.10.1998
Zusatzinfo	0 Illustrations
Sprache	englisch
Maße	188 x 234 mm
Gewicht	398 g
Themenwelt	Sozialwissenschaften ► Pädagogik ► Berufspädagogik
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen
ISBN-10	0-07-077974-0 / 0070779740
ISBN-13	978-0-07-077974-7 / 9780070779747
Zustand	Neuware