Job Aids and Performance Support (eBook)

Moving From Knowledge in the Classroom to Knowledge Everywhere

Allison Rossett, Lisa Schafer (Autoren)

eBook Download: PDF

2006 | 2. Auflage
240 Seiten
John Wiley & Sons (Verlag)
978-0-7879-8776-3 (ISBN)

Infos

Job Aids and Performance Support in the Workplace gives us everything we've ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don't exaggerate when they claim it's 'knowledge everywhere.'

Autor

Allison Rossett is a professor of Educational Technology atSan Diego State University and a consultant in workforce learningand performance, and technology-based systems. Rossett is thecoauthor of the best-selling Handbook of Job Aids (Pfeiffer)and the author of First Things Fast and Beyond thePodium (Pfeiffer), all of which are winners of InternationalSociety for Performance Improvement's Instructional Communicationsawards. Lisa Schafer develops enterprise systems for Fortune 100clients, writes courseware, delivers seminars, and administersindustry benchmarking surveys. Her career blends her humanresources expertise with her technical aptitude. She directscomprehensive compensation surveys in the pharmaceutical andconsumer products industries and serves as a consultant in theperformance analysis and improvement arena.

Inhalt

List of Figures, Tables, and Exhibits.

Foreword.

Preface.

1 Introduction.

What Is Performance Support?

What Is Not Performance Support.

What Is to Love About Job Aids?

What Is to Love About Performance Support?

Are We Forgetting Training and Development?

About the Handbook.

Review of Chapter 1.

Preview of Chapter 2.

2 The When and Where of Performance Support.

When to Use Performance Support.

When Is Performance Support Inappropriate?

Review of Chapter 2.

Preview of Chapter 3.

3 Performance Support Yesterday and Today.

Job Aids at the Beginning.

Performance Support at the Beginning.

Review of Chapter 3.

Preview of Chapter 4.

4 Planner and Sidekick Performance Support.

An Expanded View.

Integration, Tailoring, and Pizza Delivery.

Integration, Tailoring, and Finding Your Way.

Parsing Performance Support.

Review of Chapter 4: Advising Amy, Alfonso, and Magnolia.

Preview of Chapter 5.

5 Examples of Planner Performance Support.

A Rubric for Teachers.

Calculator for Lifting Operations.

Sales Rep Incentive Tool.

Electronic Reference Library.

CLO Dashboard.

Review of Chapter 5.

Preview of Chapter 6.

6 Examples of Sidekick Performance Support.

Mike's Express Carwash Poster.

Library of Congress Online Learning Center Demonstrations.

Football Wristbands.

Salesforce.com's Interactive Coach.

Review of Chapter 6.

Preview of Chapter 7.

7 Getting Started with Performance Support.

Clarify the Opportunity.

Formats for Support.

Consider Media and Technology Options.

Embark on Development.

Review of Chapter 7.

Preview of Chapter 8.

8 The Elements of Effective PerformanceSupport.

The Look and Feel of Quality.

IBM Brings It to Life.

Eight Principles for Performance Support.

You Don't Have to Be IBM.

Review of Chapter 8.

Preview of Chapter 9.

9 Strategies for Implementation.

Place Performance Support in a Blend.

Target Priority Topics.

Assure Executive Sponsorship.

Establish a Cross-Functional Team.

Pilot and Continuously Improve.

Measure and Continuously Communicate.

Advance This New Way of Doing Business.

Implement as Change Management.

Review of Chapter 9.

Preview of Chapter 10.

10 Into the Future.

A New You.

A New Them.

Almost Unremarkable.

Is Nothing Sacred?

Convergence!

Performance Support Is Not Magic.

Small,Mobile, and Personalized.

Taming a Data-Rich World.

What Is It?

A Grain of Salt.

Still, a Very Good Thing.

Index.

About the Authors.

Rezensionen

"Allison Rossett shines her spotlight on performance supportthrough job aids, low and high tech, available now and coming soon.She and co-author Lisa Schafer dazzle us with possibilities forPlanners (for just before and after the performance challenge) andSidekicks (great term! for what to do right now). Lively language,wide-ranging examples, and cautions about possible dark sides makethis book an invaluable sidekick for performance-focusedprofessionals."
--Mary L. Broad, international consultant and author,Beyond Transfer of Training

"This is PS, performance support that isn't always electronic orpart of an elaborate system. A simple, inexpensive sticky note,map, wizard, reference card, poster or cheat sheet can be just aseffective as pricier techniques. This book is chock full of freshthinking and useful solutions."
--Jay Cross, Internet Time Group, and author, InformalLearning

"Job Aids and Performance Support in the Workplace givesus everything we've ever wanted to know about these invaluabletools and techniques! Allison Rossett and Lisa Schafer have createda comprehensive, pragmatic, and very readable guide. The authorsdon't exaggerate when they claim it's 'knowledge everywhere.'"
--Pat Crull, chief learning officer, Time-Warner

"Have you thought of city-wide Internet access as a service tocitizens, like water, electricity, and trash collection? Well, whynot? Once again, Allison Rossett has spoken in her practical andengaging way. She and Lisa Schafer made me think in new ways andremember why I got into the performance improvement business in thefirst place. Like every good teacher, Rossett somehow makes youfeel you 'already knew it,' and you are eager to get startedanew."
--Charlotte Donaldson, learning and development associate,Booz Allen Hamilton

Produkt-Details

• Erscheint lt. Verlag: 10.10.2006
• Sprache: englisch
• Themenwelt: Sozialwissenschaften ► Pädagogik ► Berufspädagogik
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen
• Schlagworte: Business & Management • Training & Human Resource Development / Performance Improvement • Training u. Personalentwicklung / Leistungssteigerung • Wirtschaft u. Management
• ISBN-10: 0-7879-8776-X / 078798776X
• ISBN-13: 978-0-7879-8776-3 / 9780787987763