Shared Services (eBook)

A Manager's Journey

Daniel C. Melchior (Autor)

eBook Download: EPUB

2011 | 1. Auflage
256 Seiten
John Wiley & Sons (Verlag)
978-1-118-04517-6 (ISBN)

Infos

Praise for Shared Services A Manager's Journey

"In Shared Services: A Manager's Journey, Dan presents the real
business cultural challenges along with human factors when taking
on such a change in a company's processes. A must-read for any
executive, manager, or team member who is considering, decided to,
or is already in the process of converting a company from a
decentralized organization to a shared services environment."

-Katherine M. Ericsson Vice President of Membership, Project
Management Institute of South Florida and director of a project
management office, in a shared services environment within the
distribution industry

"A how-to/survival guide for those thinking about entering shared
services or beginning the journey...for the rest of us, an
entertaining look back at our journey both professionally and
personally. A great read!"

-Steve K. Stone Senior Vice President and CFO, Newspapers and
Shared Services Morris Communications Company

"Over the past fifteen years, I've had the pleasure of working
directly with hundreds of companies who are implementing shared
services. What is striking is how very different 'real experiences'
are from the stories spun by consultants or keynote speakers at
conferences. Getting to the 'real truth' of how to put the pieces
together will help you keep consulting fees low and the probability
of success high. This book is a practical guide created by someone
who has been there. It is the truth!"

-Mike Hostetler Managing Director, Shared Services Roundtable
Corporate Executive Board

Autor

DANIEL MELCHIOR JR. is Vice President, Business Solutions Group with Southern Wine and Spirits, a wine and spirits distributor in twentyeight states. He is responsible for the overall management, performance, and budget of the Financial Business Solutions Group that includes 130 employees and supports operations in twenty states. He is the former director of Shared Services, where he was responsible for the day-to-day operations and success of accounts payable, supplier billing, general ledger, payroll, benefits, document management, and supplier billing. To learn more about Dan, visit www.DanielMelchior.com.

Inhalt

Foreword viii

Preface ix

Acknowledgments x

Chapter 1 Brown Fields, Green Fields, and Hazel Fields 1

Chapter 2 Finally 9

Chapter 3 You Are Only as Good as Those You Are Surrounded By 15

Chapter 4 Decision Time 28

Chapter 5 The Journey Begins 33

Chapter 6 The Journey Continues 43

Chapter 7 Mission Accomplished 51

Chapter 8 Location, Location, Location 59

Chapter 9 A Tough Conversation 65

Chapter 10 El Paso Goes Live 71

Chapter 11 Teamwork 77

Chapter 12 End-to-End Process 82

Chapter 13 Process Steering Teams 90

Chapter 14 Preparation 97

Chapter 15 Dinner and a Meeting 102

Chapter 16 Measure, Measure, Measure 108

Chapter 17 Bonus Time 116

Chapter 18 Pay Up 129

Chapter 19 Allocation Time 136

Chapter 20 Allocation Details 144

Chapter 21 Perception is Reality 150

Chapter 22 The Devil is in the Details 158

Chapter 23 The Next Steps 173

Chapter 24 Smooth Running 181

Chapter 25 The Meeting Continues 191

Chapter 26 Best-Laid Plans 197

Chapter 27 Time for a Change 205

Chapter 28 Opportunity 211

Chapter 29 Growth 216

Chapter 30 Hello and Good-bye 224

Chapter 31 The Conference 231

Chapter 32 Thanksgiving 241

Index 245

Produkt-Details

• Erscheint lt. Verlag: 13.1.2011
• Sprache: englisch
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
• Schlagworte: Business & Management • Business & Management Special Topics • Spezialthemen Wirtschaft u. Management • Wirtschaft • Wirtschaft u. Management
• ISBN-10: 1-118-04517-3 / 1118045173
• ISBN-13: 978-1-118-04517-6 / 9781118045176