Handbook of Improving Performance in the Workplace, Volume 3, Measurement and Evaluation (eBook)

James L. Moseley, Joan C. Dessinger (Herausgeber)

eBook Download: PDF

2009 | 1. Auflage
448 Seiten
John Wiley & Sons (Verlag)
9780470503997 (ISBN)

Infos

HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACE

Volume 3: Measurement and Evaluation

Volume Three of the Handbook of Improving Performance in the Workplace focuses on Measurement and Evaluation and represents an invaluable addition to the literature that supports the field and practice of Instructional Systems Design.

With contributions from leading national scholars and practitioners, this volume is filled with information on time-tested theories, leading-edge research, developments, and applications and provides a comprehensive review of the most pertinent information available on critical topics, including: Measuring and Evaluating Learning and Performance, Designing Evaluation, Qualitative and Quantitative Performance Measurements, Evidence-based Performance Measurements, Analyzing Data, Planning Performance Measurement and Evaluation, Strategies for Implementation, Business Evaluation Strategy, Measurement and Evaluation in Non-Profit Sectors, among many others. It also contains illustrative case studies and performance support tools.

Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three core areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.

Autor

THE EDITORS James L. Moseley is an associate professor of Instructional Technology at Wayne State University, College of Education. He teaches program evaluation and human performance technology and directs doctoral dissertations. He is co-author of five books, three of which have won ISPI Awards for Excellence in Instructional Communication. He is a frequent contributor to Pfeiffer/Wiley publications including the Pfeiffer Annuals. He has won numerous awards for teaching and mentoring and frequently consults with business, industry, and health care on program evaluation and human performance. His new area of interest focuses on older worker and older learner issues. Joan Conway Dessinger is a consultant, writer, editor, and an adjunct faculty member in the Wayne State University Instructional Technology program. She founded The Lake Group, a performance improvement consulting firm. She is the co-author of five books, three of which have won ISPI Awards for Excellence in Instructional Communication. She is a contributor to Distance Training and Sustaining Distance Training, both (Jossey-Bass), the Handbook of Human Performance Technology; and the 2007 Pfeiffer Annual (Pfeiffer).

Inhalt

List of Case Studies, Exhibits, Figures, Performance Support
Tools, and Tables xiii

Introduction to Volume Three xvii

Acknowledgements xxv

PART ONE: PERSPECTIVES IN MEASUREMENT AND EVALUATION
1

1 Measurement, Evaluation, and Research: Feedback for Decision
Making 3

Carl Binder

2 Measurement and Evaluation in the Workplace 25

Lori G. Bosteder, Darlene Russ-Eft

3 Unleashing the Positive Power of Measurement in the
Workplace 43

Dean R. Spitzer

4 Relating Training to Business Performance: The Case for a
Business Evaluation Strategy 59

William J Tarnacki II, Eileen R. Banchoff

5 Success Case Methodology in Measurement and Evaluation
76

Anne M. Apking, Tim Mooney

PART TWO: PILLARS IN MEASUREMENT AND EVALUATION 95

6 Needs Assessment: A Lighthouse Beacon 97

Catherine M. Sleezer, Darlene Russ-Eft

7 The Impact Evaluation Process 113

Ingrid J. Guerra-López

8 Full-Scope Evaluation: Do You "Really Oughta,
Wanna"? 128

Joan C. Dessinger, James L. Moseley

9 How to Use Kirkpatrick's Taxonomy Effectively in the
Workplace 142

Richard B. Pearlstein

10 Ethical Considerations in Performance Measurement
161

David L. Solomon

PART THREE: MOSAICS IN MEASUREMENT AND EVALUATION 177

11 Performance-Based Evaluation: Tools, Techniques, and Tips
179

Judith A. Hale

12 Testing Strategies: Verifying Capability to Perform
200

Peter R. Hybert

13 The Business of Program Evaluation: ROI 219

Patti P. Phillips, Jack J. Phillips

14 Integrated Evaluation: Improving Performance Improvement
240

Nancy B. Hastings

15 Using Evaluation Results to Improve Human Performance
Technology Projects 256

Carol K. Diroff

PART FOUR: FRONTIERS IN MEASUREMENT AND EVALUATION
273

16 Understanding Context: Evaluation and Measurement in
Not-for-Profit Sectors 275

Dale C. Brandenburg

17 Using New Technology to Create a User-Friendly Evaluation
Process 296

William J. Rothwell, Anita Pane Whiteford

18 New Kids on the Block: Evaluation in Practice
314

Debra M. Smith

19 Expanding Scope of Evaluation in Today's Organizations
339

Darlene Russ-Eft

20 The Changing Role of Evaluators and Evaluation
354

Roger Chevalier

About the Editors 375

About the Contributors 377

Name Index 388

Subject Index 393

Produkt-Details

• Erscheint lt. Verlag: 5.11.2009
• Sprache: englisch
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen
• Schlagworte: Business & Management • Personalentwicklung • Training & Human Resource Development / Performance Improvement • Training u. Personalentwicklung / Leistungssteigerung • Wirtschaft u. Management
• ISBN-13: 9780470503997 / 9780470503997