Handbook of Improving Performance in the Workplace , Volume Three: Measurement and Evaluation

James L. Moseley, Joan C. Dessinger (Herausgeber)

Software / Digital Media

448 Seiten

2010
John Wiley & Sons Ltd (Hersteller)
9780470587096 (ISBN)

Infos

This cross-disciplinary, international Handbook brings together best-in-field research and practice to provide an up-to-date summary of the leading ideas in performance measurement, theory, and practice. This invaluable reference provides a comprehensive review of all information presently available about Measuring and Evaluating Learning and Performance, Designing Evaluation, Qualitative Performance Measurements, Quantitative Performance Measurements, Formative Evaluation, Summative Performance Measurements, Confirmative Performance Measurements, Surveys and Questionnaires, Focus Groups and Interviews, Observation Methods, Sampling, Evidenced-based Performance Measurements, Analyzing Data, Planning Performance Measurement and Evaluation, Strategies for Implementation, and cases from Around the World.

Autor

James L. Moseley is an associate professor of Instructional Technology at Wayne State University, College of Education. He teaches program evaluation and human performance technology and directs doctoral dissertations. He is co-author of five books, three of which have won ISPI Awards for Excellence in Instructional Communication. He is a frequent contributor to Pfeiffer/Wiley publications including the Pfeiffer Annuals. He has won numerous awards for teaching and mentoring and frequently consults with business, industry, and health care on program evaluation and human performance. His new area of interest focuses on older worker and older learner issues. Joan Conway Dessinger is a consultant, writer, editor, and an adjunct faculty member in the Wayne State University Instructional Technology program. She founded The Lake Group, a performance improvement consulting firm. She is the co-author of five books, three of which have won ISPI Awards for Excellence in Instructional Communication. She is a contributor to Distance Training and Sustaining Distance Training, both (Jossey-Bass), the Handbook of Human Performance Technology; and the 2007 Pfeiffer Annual (Pfeiffer).

Inhalt

List of Case Studies, Exhibits, Figures, Performance Support Tools, and Tables xiii Introduction to Volume Three xvii Acknowledgements xxv PART ONE: PERSPECTIVES IN MEASUREMENT AND EVALUATION 1 1 Measurement, Evaluation, and Research: Feedback for Decision Making 3 Carl Binder 2 Measurement and Evaluation in the Workplace 25 Lori G. Bosteder, Darlene Russ-Eft 3 Unleashing the Positive Power of Measurement in the Workplace 43 Dean R. Spitzer 4 Relating Training to Business Performance: The Case for a Business Evaluation Strategy 59 William J Tarnacki II, Eileen R. Banchoff 5 Success Case Methodology in Measurement and Evaluation 76 Anne M. Apking, Tim Mooney PART TWO: PILLARS IN MEASUREMENT AND EVALUATION 95 6 Needs Assessment: A Lighthouse Beacon 97 Catherine M. Sleezer, Darlene Russ-Eft 7 The Impact Evaluation Process 113 Ingrid J. Guerra-Lopez 8 Full-Scope Evaluation: Do You "Really Oughta, Wanna"? 128 Joan C. Dessinger, James L. Moseley 9 How to Use Kirkpatrick's Taxonomy Effectively in the Workplace 142 Richard B. Pearlstein 10 Ethical Considerations in Performance Measurement 161 David L. Solomon PART THREE: MOSAICS IN MEASUREMENT AND EVALUATION 177 11 Performance-Based Evaluation: Tools, Techniques, and Tips 179 Judith A. Hale 12 Testing Strategies: Verifying Capability to Perform 200 Peter R. Hybert 13 The Business of Program Evaluation: ROI 219 Patti P. Phillips, Jack J. Phillips 14 Integrated Evaluation: Improving Performance Improvement 240 Nancy B. Hastings 15 Using Evaluation Results to Improve Human Performance Technology Projects 256 Carol K. Diroff PART FOUR: FRONTIERS IN MEASUREMENT AND EVALUATION 273 16 Understanding Context: Evaluation and Measurement in Not-for-Profit Sectors 275 Dale C. Brandenburg 17 Using New Technology to Create a User-Friendly Evaluation Process 296 William J. Rothwell, Anita Pane Whiteford 18 New Kids on the Block: Evaluation in Practice 314 Debra M. Smith 19 Expanding Scope of Evaluation in Today's Organizations 339 Darlene Russ-Eft 20 The Changing Role of Evaluators and Evaluation 354 Roger Chevalier About the Editors 375 About the Contributors 377 Name Index 388 Subject Index 393

Produkt-Details

• Erscheint lt. Verlag: 21.1.2010
• Verlagsort: Chichester
• Sprache: englisch
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen
• ISBN-13: 9780470587096 / 9780470587096
• Zustand: Neuware