Implementation of Total Quality Management

A Comprehensive Training Program

Erdener Kaynak, Rolf E Rogers (Autoren)

Buch | Softcover

128 Seiten

1997
Routledge (Verlag)
978-0-7890-0209-9 (ISBN)

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Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM. It provides a ready-made training format that can be used in all operational seminar/workshop contexts and includes a full set of charts for use by trainers in their presentations of TQM. The book assumes the trainer has a basic understanding of quality management, and it does not repeat the numerous discussions of TQM concepts readily available in other works.Total Quality Management Implementation begins with an overview of the current status of TQM in the United States. It then presents W. Edward Deming’s 14 point TQM philosophy, the core of his recommendations for achieving quality excellence through continuous improvement, along with a discussion of each point. The presentation charts have been designed to allow the trainer to adapt them to a particular organization’s unique characteristics and to supplement or add to them as necessary to fully explain each point to a particular audience. The charts are arranged in sequential order and follow the approach used by the author in training seminars around the world. Trainers can easily manipulate the length of the presentation for different audiences and purposes. A reference section lists many books on TQM principles which provide a helpful refresher.Total Quality Management Implementation is a unique and helpful guide for trainers with a basic knowledge of TQM, college or university faculty teaching TQM seminars or courses, and consultants and quality professionals who could use a reference and checklist of TQM principles.

Rolf E. Rogers

Contents
Preface

Chapter One: TQM in America--A Review
Introduction
Manufacturing Industry
Auto Industry
Services Industry
Health Care Industry
Conclusion
Chapter Two: Deming’s Fourteen Points of Quality Management
Introduction
Deming’s 14 Points
Possible Pitfalls Confronting Management in the Implementation of TQM
Conclusion
Chapter Three: TQM--Basic Concepts
TQM
The Chain Reaction for Quality Improvement
Chapter Four: Planned Organizational Change
Defining the Future State
Implementing Total Quality Management
Production Viewed as a System [underlined]
Chapter Five: A Management Structure for TQM
Implementing the 14 Management Principles
Current Organizational Structure
Organizing for Transformation
Parallel Structure: Who and Function
Linking for Communication and Decision Making
Chapter Six: TQM Education and Training
Implementing the 14 Management Principles
Education and Training Strategy for TQM
Level 1: Theory and Basic Concepts
Level 2: Basic Methods and Tools
Level 3: Advanced Methods
Courses
Chapter Seven: Organizational Assessment
What Is It?
Why Do It?
Functions of an Organization--Wide Survey (Generic)
When Do You Do It?
How Is It Done?
What Is Measured?
Who Participates?
Organization Climate Profile
Chapter Eight: TQM Implementation Guidelines
Chapter Nine: A Total Quality Management Process Improvement Model
Implementing the 14 Management Principles
Purpose
Improvement Prerequisites
The Shewhart Cycle
Use of “Plan-Do-Check-Act” Cycle
Responsibilities During the Improvement Cycle
Process Improvement Model for Total Quality Management
Basic Graphic Tools
Continue the Cycle
Suggested Books and Monographs
Selected Quality Mangement Journals
Index

Verlagsort	New York
Sprache	englisch
Maße	152 x 229 mm
Gewicht	240 g
Themenwelt	Sozialwissenschaften ► Pädagogik ► Berufspädagogik
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion
ISBN-10	0-7890-0209-4 / 0789002094
ISBN-13	978-0-7890-0209-9 / 9780789002099
Zustand	Neuware