What to Say to a Porcupine
20 Humorous Tales That Get to the Heart of Great Customer Service
Seiten
2018
Amacom (Verlag)
978-0-8144-1679-2 (ISBN)
Amacom (Verlag)
978-0-8144-1679-2 (ISBN)
Who says customer service guides have to be boring? Learn from one of the most entertaining and instructive customer service books ever written: Aesop’s fables.
What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service in a quick and lighthearted way.
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence.
In this book, you’ll explore how:
great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in “By a Hare”;
there’s a better way to great your customers, as one grizzly honey-shop owner discovers in “Bear with Me”;
and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book’s titular story “What to Say to a Porcupine.”
Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.
What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service in a quick and lighthearted way.
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence.
In this book, you’ll explore how:
great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in “By a Hare”;
there’s a better way to great your customers, as one grizzly honey-shop owner discovers in “Bear with Me”;
and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book’s titular story “What to Say to a Porcupine.”
Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.
RICHARD S. GALLAGHER is a former customer support executive, practicing psychotherapist, and author of several books on customer service and communications skills.
| Erscheint lt. Verlag | 19.6.2018 |
|---|---|
| Sprache | englisch |
| Maße | 127 x 203 mm |
| Gewicht | 135 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb |
| ISBN-10 | 0-8144-1679-9 / 0814416799 |
| ISBN-13 | 978-0-8144-1679-2 / 9780814416792 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
| Haben Sie eine Frage zum Produkt? |
Mehr entdecken
aus dem Bereich
aus dem Bereich
Grundlagen marktorientierter Unternehmensführung : Konzepte, …
Buch (2024)
Springer Gabler (Verlag)
CHF 69,95
Wie Sie mit starken Geschichten Ihre Kunden überzeugen
Buch | Softcover (2025)
Vahlen (Verlag)
CHF 31,95
Aufgaben, Werkzeuge und Erfolgsfaktoren
Buch | Softcover (2023)
Vahlen (Verlag)
CHF 30,65
