Difficult Conversations
How to Discuss What Matters Most
Seiten
2000
Penguin Books Ltd (Verlag)
9780140277821 (ISBN)
Penguin Books Ltd (Verlag)
9780140277821 (ISBN)
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences.
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.
Sort out the three conversations; stop arguing about who's right - explore each other's stories; don't assume they meant it disentangle intent from impact; abandon blame - map the contribution system; have your feelings (or they will have you); ground your identity - ask yourself what's at stake; what's your purpose - when to raise it and when to let go; getting started - begin from the third story; learning - listen from the inside out; expression - speak for yourself with clarity and power; problem-solving - take the lead; putting it all together.
| Erscheint lt. Verlag | 25.5.2000 |
|---|---|
| Vorwort | Roger Fisher |
| Verlagsort | London |
| Sprache | englisch |
| Maße | 129 x 198 mm |
| Gewicht | 195 g |
| Themenwelt | Sachbuch/Ratgeber ► Beruf / Finanzen / Recht / Wirtschaft ► Bewerbung / Karriere |
| Geisteswissenschaften ► Psychologie ► Sozialpsychologie | |
| Wirtschaft ► Betriebswirtschaft / Management | |
| Schlagworte | Gesprächsführung |
| ISBN-13 | 9780140277821 / 9780140277821 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
| Haben Sie eine Frage zum Produkt? |
Mehr entdecken
aus dem Bereich
aus dem Bereich
Bewerbung, Vorstellungsgespräch, Einstellungstest, Sporttest, …
Buch | Softcover (2025)
Ausbildungspark Verlag
CHF 34,85
so wandeln Sie vermeintliche Schwächen in Stärken um
Buch | Softcover (2024)
Springer (Verlag)
CHF 34,95
wie Du Konflikten einen Raum gibst, sie konstruktiv klärst und …
Buch | Hardcover (2024)
Murmann Publishers (Verlag)
CHF 54,60
