Mastering Organizational Knowledge Flow
John Wiley & Sons Inc (Verlag)
978-0-470-55990-1 (ISBN)
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Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term "knowledge management" to the better-suited term "knowledge flow management."
Provides lessons learned and case studies from real experience
Discusses key knowledge flow components, success factors and traps, and where to start
Covering topics such as the power of scaling, internal marketing, measuring success, cultural aspects of sharing, and the role of Web2.0, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work allows you to stay up-to-date with today's knowledge flow management, and implement best practices to position your organization to take advantage of all of its assets.
FRANK LEISTNER, Chief Knowledge Officer at SAS Institute, is responsible for driving internal knowledge management within SAS via worldwide initiatives. Before coming to SAS, he worked for Siemens-Nixdorf in a United States–Germany liaison role. He has been driving worldwide knowledge management initiatives within SAS since 1997 and has been a participant of the Harvard Graduate School of Education Learning Innovations Laboratory roundtable since 2003.
Foreword: The Generations of Knowledge Management xi
Preface xv
Acknowledgments xix
Chapter 1 The Human Touch 1
Why This Book? 2
Terminology and Definitions 7
Taking a Holistic View 10
Getting into the Flow 17
Case Study: ToolPool 18
Chapter 2 Getting Started 23
Project versus Initiative 23
Team Structures 27
Strategy and Assessment 28
Big Bang or Small 32
Chapter 3 Roles 39
Who Should Introduce and Drive Knowledge Flow Management? 40
Who Should Worry about Knowledge Flow Management? 43
Knowledge Intermediaries 50
Chapter 4 Basic Requirements for Successful Knowledge Flow Management 57
Passionate Initiative Support 57
Culture 61
Trust 64
Executive Support 68
Multiple Drivers 71
Chapter 5 Driving for Success 75
Internal Marketing: The Myth of Build It and They Will Come 75
The Pulse 83
Keep It Simple 85
Go Global: The Power of Scaling 86
Motivation 88
What If Your Knowledge Takes a Walk? 90
Chapter 6 Barriers 93
Barriers Hindering the Flow 94
Knowledge Is Power: How Long? 97
Sharing Knowledge Takes Effort 98
I Need Two More Weeks 101
Less Can Be More 104
Legal Limitations 107
Chapter 7 The Technology Trap 111
Asset or Pointer? 115
Tools: Not Only Technology 118
CoPs 118
Skills Management 119
“Knowledge Bases” 121
Portals 122
Open Space Technology 124
Search 125
Stories 126
Knowledge Transfer Sessions 127
Chapter 8 Measure and Analyze 131
Measure to Get What You Want 136
Measuring Quality 138
Analyze Your Initiative 140
Feed It Back 145
Chapter 9 Knowledge Flow Management: The Next Generation 149
The Role of Web 2.0++ 149
Social Media Internally 152
What about 2020? 153
Special Roles and Jobs 154
Stone Age: Creativity Leap through Communities 155
Technical Infrastructures 156
Chapter 10 Final Thoughts 163
Appendix A Key Success Factors 167
Appendix B Additional Resources 171
About the Author 173
Index 175
| Reihe/Serie | SAS Institute Inc |
|---|---|
| Zusatzinfo | Exhibits: 5 B&W, 0 Color |
| Verlagsort | New York |
| Sprache | englisch |
| Maße | 160 x 238 mm |
| Gewicht | 408 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management |
| ISBN-10 | 0-470-55990-X / 047055990X |
| ISBN-13 | 978-0-470-55990-1 / 9780470559901 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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