Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work
McGraw-Hill Professional (Verlag)
9780071630252 (ISBN)
professionals dealing with difficult
workplace conversations
The essential guide for managers andprofessionals dealing with difficultworkplace conversations
Surviving Dreaded Conversations gives managers all theyneed to get through those difficult, face-to-face conversationswe all encounter in our office. Whether it’sfiring an employee, asking for a raise or delivering badfinancial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises,and easy-to-memorize scripts for effective preparation,Surviving Dreaded Conversations is packed with practicaladvice to help professionals get through the roughspots in the workplace.
Donna Flagg is a business consultant, and visiting instructor and speaker at NYU and speaks at various conferences conducted by The Business Leadership Network and The Conference Board. She is a blogger on The Huffington Post and Psychology Today and is frequently quoted in the press for her workplace expertise.
Part I – Why We Dread these Conversations
Chapter 1: Why We Dread Bad News
Chapter 2: Getting Your Head in the Right Place
Chapter 3: How to Stop Procrastinating
Chapter 4: How different People React to Bad News
Chapter 4: Selecting the Time and Place
Part II – Having the Conversation
Chapter 5: The Guiding Principle-- Shooting Straight from the Mouth
Chapter 6: Telling Your Boss…
Chapter 7: Telling Your Co-worker…
Chapter 8: Firing an employee…
Chapter 9: Delivering bad news
Part III – Close
Chapter 10: The Importance of Practice
| Erscheint lt. Verlag | 16.12.2009 |
|---|---|
| Zusatzinfo | 0 Illustrations |
| Sprache | englisch |
| Maße | 137 x 211 mm |
| Gewicht | 266 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management |
| ISBN-13 | 9780071630252 / 9780071630252 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
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