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Reception

Ann Bulleid, etc. (Autoren)

Buch | Softcover

208 Seiten

1993
Nelson Thornes Ltd (Verlag)
978-0-7487-1649-4 (ISBN)

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Containing all the core and optional units required to achieve an NVQ in Reception, this student guide includes practical tasks throughout and self-assessment questions at the end of each element. An accompanying tutor resource pack containing photocopiable worksheets is also available.

Maintaining a safe and secure working environment; maintaining a professional and hygienic appearance; dealing with customers; operating a payment point and processing payments; handling and recording non-cash payments and refunds; dealing with telephone calls and written communication; providing customer information and booking external services; maintaining a booking system; dealing with arrival of customers; preparing customer accounts and dealing with departures.

Reihe/Serie	NVQ Catering & Hospitality
Zusatzinfo	b&w photographs, drawings, diagrams
Verlagsort	Oxford
Sprache	englisch
Maße	200 x 272 mm
Gewicht	557 g
Themenwelt	Weitere Fachgebiete ► Handwerk
ISBN-10	0-7487-1649-1 / 0748716491
ISBN-13	978-0-7487-1649-4 / 9780748716494
Zustand	Neuware