Introduction to Airline In-Flight Service

Colin C. Law (Autor)

Buch | Softcover

165 Seiten

2018
McFarland & Co Inc (Verlag)
978-1-4766-6829-1 (ISBN)

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Written for students preparing for careers as flight attendants, this book focuses on the passenger experience of inflight service, covering operations and communication skills and how the cabin crew interacts with passengers at each phase of flight. Tens of thousands of travelers fly every day, and atypical situations are common-many of which are examined through the authors' first-hand experiences in airline management (and as passengers). Behind-the-scenes details of flight attendants' duties are discussed, helping the student prepare for the excitement and challenge of this dynamic career.

Colin C. Law is a lecturer at Prince of Songkla University in Phuket, Thailand. He has almost 10 years of solid working experience with customer services in airline operation prior to his academic career.

Erscheinungsdatum	01.04.2017
Zusatzinfo	Photographs
Verlagsort	Jefferson, NC
Sprache	englisch
Maße	178 x 254 mm
Themenwelt	Technik ► Fahrzeugbau / Schiffbau
Themenwelt	Technik ► Luft- / Raumfahrttechnik
ISBN-10	1-4766-6829-9 / 1476668299
ISBN-13	978-1-4766-6829-1 / 9781476668291
Zustand	Neuware